Sopheaktra Calvin So
Eagan,Minnesota
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Electric Meter Installer
Tribus Services inc
Lakeville, Minnesota
07.2024 - 06.2025
- Installed, replaced, and tested electric meters for residential and commercial properties.
- Resolved minor technical issues during wiring inspections and meter calibrations.
- Maintained service records while educating customers on proper meter usage and safety practices.
Field Credit Collection and Disconnects
RMR Services
Blaine, Minnesota
08.2023 - 07.2024
- Managed service disconnections, meter shut-offs, and equipment retrieval for non-payment, ensuring compliance with company policies.
- Reviewed aging reports and secured payments to prevent service interruptions.
- Delivered customer service through in-person and phone interactions, resolving billing issues and negotiating payment arrangements to facilitate account collection.
- Fostered customer relations by promptly resolving complaints and retaining business accounts through effective communication.
Mortgage Loan Purchase Specialist
US Bank
Hopkins, Minnesota
03.2021 - 08.2023
- Processed and purchased daily loans from third-party lenders, ensuring compliance with bank, regulatory, and investor guidelines to facilitate timely funding.
- Reviewed mortgage documents and resolved outstanding items to maintain file accuracy and expedite loan approvals.
- Facilitated communication among lenders, staff, and title companies to ensure smooth transactions.
- Submitted government loan files to HUD/VA and managed administrative tasks to support efficient loan processing.
Research & Remediation Analyst
Wells Fargo
Minneapolis, Minnesota
12.2019 - 03.2021
- Researched and investigated fraud, legal order, and claims cases for customers, resolving issues through clear written communication.
- Delivered sensitive customer information accurately during client consultations.
- Presented cases via Skype to teammates, illustrating effective casework workflow.
- Accurately entered customer information into multiple systems to locate statement history.
Skills
- Electric meter installation
- Meter inspection
- Wiring inspection
- Service record management
- Billing strategies
- Customer management
- Data entry accuracy
- Microsoft Office proficiency
- Problem solving
- Decision making
- Multitasking
- Conflict resolution
- Case documentation
Certification
Google IT Support Specialization
Timeline
Electric Meter Installer
Tribus Services inc
07.2024 - 06.2025
Field Credit Collection and Disconnects
RMR Services
08.2023 - 07.2024
Mortgage Loan Purchase Specialist
US Bank
03.2021 - 08.2023
Research & Remediation Analyst
Wells Fargo
12.2019 - 03.2021