Calvin Williamson
Massillon,OH
Summary
Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.
Overview
14
14
years of professional experience
Work History
Licensed Commercial Service Representative
American Family
09.2022 - Current
- Assisted customers with inquiries, ensuring their needs were met promptly.
- Improved client satisfaction by resolving issues efficiently and professionally.
- Delivered personalized support to address customer concerns and build loyalty.
- Communicated effectively to provide solutions for technical and non-technical problems.
- Addressed complaints with a calm demeanor, promoting positive outcomes.
- Boosted customer engagement with proactive follow-up on inquiries.
- Processed requests for account updates, ensuring accuracy and compliance.
Licensed Customer Solutions Agent/Flood Specialist
Homesite insurance
05.2018 - Current
- Obtained property and casualty license in50 states
- Inform and educate flood clients on coverage, endorsements and ensuring policies meet or exceed FEMA regulations
- Resolved customer inquiries to enhance satisfaction and maintain retention.
- Trained new team members to ensure consistent service quality and adherence to protocols.
- Assisted clients with product information, ensuring smooth transactions and positive experiences.
- Improved customer loyalty by handling issues efficiently and empathetically.
- Supported sales initiatives by providing detailed product knowledge and recommendations.
Freight Supervisor
Kohl’s Department Store
09.2010 - Current
- I joined Kohl’s in2004 to grand open store in Akron, Ohio
- In2005, I was promoted and grand opened store in Wooster, Ohio
- I was instrumental in floor layout and team development of Kohl’s service standards
- Trained and progressed soft lines team to maintain visual presentation in apparel and accessories
- Manage front-end operations to ensure fast and friendly transactions at point of sale
- Evaluate team strengths and opportunities concerning freight unload, merchandising, replenishment and back stock
- Selected Contributions:
- Responsible for increasing Associate in Action by more than25% and major contributor to Kiddie City
- Created and implemented monthly “Wooster Tribune” giving associates overall knowledge of credit and email programs, corporate store rankings and district customer service scores
- Established monthly employee credit incentives that increased production over20%
- Managed and maintained cash office and inventory operational procedures, generating a year end even balance in cash office
- Stream-lined stockroom for enhanced fourth quarter stockroom levels
- Successfully “turned”100% of trucks during fourth quarter
- In charge of ensuring efficient store opening80% of work week; prepare price change team, inventory counts and daily business functions
Education
Property and Casualty Pre-Licensing
Hondros College
Uniontown, OH03.2019
Class A Commercial Driver’s License - undefined
MTC Truck Driver Training
Hazelwood, MO07.2015
Associate of Applied Science - Computer/ Electronic Engineering Technology
ITT Technical Institute
Youngstown, OH12.2002
Skills
- Customer Service Management
- Commercial Development
- Complaint Resolution
- Flood Policy Management
- Operations Management
- Sales support
- Performance metrics
Timeline
Licensed Commercial Service Representative
American Family
09.2022 - Current
Licensed Customer Solutions Agent/Flood Specialist
Homesite insurance
05.2018 - Current
Freight Supervisor
Kohl’s Department Store
09.2010 - Current
Class A Commercial Driver’s License - undefined
MTC Truck Driver Training
Associate of Applied Science - Computer/ Electronic Engineering Technology
ITT Technical Institute
Property and Casualty Pre-Licensing
Hondros College
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