Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

CAlvin Wooten Jr

Momence,IL

Summary

Results-driven customer service and sales professional with significant experience at U-Haul International. Expertise in account management and problem-solving has led to high customer satisfaction and consistent performance target achievement. Proven retail sales background, enhanced team performance, and revenue growth through key holder responsibilities. Reliable in maintaining facilities, with strong physical ability and safety training, alongside multitasking skills that support efficient kitchen operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

U-Haul International
Merrillville, IN
05.2023 - 08.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Updated databases with new and modified customer data.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained updated knowledge through continuing education and advanced training.
  • Operated equipment and machinery according to safety guidelines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

School Custodian

Portage High School
Portage, IN
01.2021 - 04.2023
  • Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Cleaned and sanitized all classrooms, restrooms, hallways and other common areas in the school.
  • Kept business entrances clean, tidy and professional in appearance.

Cook

Bob Evans Restaurant
Merrillville, IN
02.2020 - 01.2021
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Replenished food items from inventory and rotated ingredients.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Grilled and deep fried various foods from meats to potatoes.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Distributed food to service staff for prompt delivery to customers.

Carpentry Laborer

Advance Skyline Homes
Merrillville, IN
01.2015 - 01.2020
  • Measured and cut wood to specified dimensions using saws and other cutting tools.
  • Anchored and braced forms and other structures in place using nails, bolts, anchor rods, steel cables, planks, wedges and timbers.
  • Installed windows, flooring, or trim using hand or power tools.
  • Roughed in door and window frames or subflooring in structures undergoing construction or repair.
  • Loaded lumber onto trucks for transportation to job sites.
  • Installed doors, windows, cabinets, and trim with a variety of hand and power tools.
  • Cleaned up debris at job sites after each shift was completed.
  • Measured and marked cut lines on materials using ruler or marking gauge.
  • Utilized various tools, equipment, materials and forming systems to complete construction tasks.
  • Erected scaffolding to assemble above-ground structures.
  • Consistently constructed square and level projects.
  • Inspected work to verify quality and conformance to specifications.
  • Assisted in the construction of wooden structures such as walls, floors, and roofs.
  • Cleaned and maintained shop areas to reduce hazards.
  • Took accurate measurements to calculate size and amount of materials needed for project completion.

Skills

  • Key holder experience
  • Account management
  • Retail sales customer service
  • Assertiveness
  • Sales expertise
  • Problem-solving
  • Cooking
  • Contamination prevention
  • Culinary creativity
  • Grilling
  • Sanitation
  • Recipe-based cooking
  • Cleaning expertise
  • Responsible and dependable
  • Janitorial procedures
  • Damage reporting
  • Maintenance knowledge

Certification

  • Certified Forklift and Pallet Jack User.
  • Confined Space Certification
  • OSHA 10 HOUR AND 40 HOUR Certification

References

References available upon request.

Timeline

Customer Service Representative

U-Haul International
05.2023 - 08.2024

School Custodian

Portage High School
01.2021 - 04.2023

Cook

Bob Evans Restaurant
02.2020 - 01.2021

Carpentry Laborer

Advance Skyline Homes
01.2015 - 01.2020
  • Certified Forklift and Pallet Jack User.
  • Confined Space Certification
  • OSHA 10 HOUR AND 40 HOUR Certification

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CAlvin Wooten Jr