Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Calvin J. Esslinger

Calvin J. Esslinger

Network Engineer
San Antonio,TX

Summary

Growing in proficiency for DoD DHA environments since 2017 - my goal is to deepen and widen my skills and certifications in order to support US warfighters and their families. I enjoy empowering customers to make technology into useful tools for their goals. I strive to help teams with my attention to detail, practical mindset, and conviction in work ethic.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certificate

Work History

PPSM Network Engineer

TeAM Inc
San Antonio, TX
10.2020 - 03.2022
  • Created TCP/IP Firewall rules on the Department of Defense Information Network (DoDIN) infrastructure.
  • Secured DoDINs around the globe by ensuring compliant engineering practices.
  • Assured quality and authorization of DoDIN infrastructure using eMASS ATOs, DISA PPSM Registry.
  • Achieved Remedy/ServiceNow metrics such as Priority Escalation and Project Size Timeframe.

Help Desk System Administrator

TeAM Inc
Lackland AFB, TX
06.2020 - 09.2020
  • Supported hands-on service for hundreds of DoD DHA users across a large Air Force clinic and its peripheral buildings.
  • Managed Active Directory accounts and Windows administration for desktops, laptops, and multi-function printers.
  • Proficient in desktop re-imaging, and installation of software, hardware, and desktop peripherals.
  • Self-managed tickets with professional hands-on, phone, & email support.
  • Met BMC Remedy performance metrics for break/fix issues.
  • Cultivated skills in Sharepoint, Microsoft Office, PKI infrastructure, and PHI/PII/FOUO information.

Tier 1 Lead Application Support Analyst

Enlightened Inc.
San Antonio, TX
11.2018 - 05.2020
  • Took responsibility to lead the team in briefs on current issues, and network/application outage response.
  • Supported DoD DHA users with network, hardware, and remote software administration.
  • Met BMC Remedy performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.
  • Cultivated skills in MS Teams, AHLTA/CHCS, AVHE, DOEHRS, & PHI/PII/FOUO.

Tier 1 Application Support Analyst

TekSystems
San Antonio, TX
11.2017 - 11.2018
  • Supported DoD DHA users with network, hardware, and remote software administration.
  • Met BMC Remedy performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.
  • Cultivated skills in MS Teams, AHLTA/CHCS, AVHE, DOEHRS, & PHI/PII/FOUO.

iOS Support Representative

Apple Inc
San Antonio, TX
08.2016 - 05.2017
  • Attention to detail in listening and documentation of customers’ technical issues for Mac, iOS & Apple Watch
  • Achieved Key Performance Indicators (KPIs) for customer service including, Issue Resolution Satisfaction, Call handling time, After-call work time
  • Innovated unique communication and solutions, within the technical capabilities of Apple products and its customers
  • Utilized communication techniques to drive customer understanding and satisfaction
  • Proficient in BOMGAR screen-sharing & diagnostic tools to investigate & resolve issues.

Education

No Degree - General Studies & Music Technology

The University of Texas At San Antonio
San Antonio, TX

Certificate of Biblical Studies & Leadership - Bible Studies

Texas Bible Institute
Columbus, TX
08.2007 - 05.2009

High School Diploma -

Goddard High School
Goddard, KS
08.2002 - 05.2006

Skills

DoD Application/Network Support

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Certification

CompTIA Security+

Timeline

PPSM Network Engineer

TeAM Inc
10.2020 - 03.2022

Help Desk System Administrator

TeAM Inc
06.2020 - 09.2020

CompTIA Security+

10-2019

Tier 1 Lead Application Support Analyst

Enlightened Inc.
11.2018 - 05.2020

Tier 1 Application Support Analyst

TekSystems
11.2017 - 11.2018

iOS Support Representative

Apple Inc
08.2016 - 05.2017

Certificate of Biblical Studies & Leadership - Bible Studies

Texas Bible Institute
08.2007 - 05.2009

High School Diploma -

Goddard High School
08.2002 - 05.2006

No Degree - General Studies & Music Technology

The University of Texas At San Antonio

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Calvin J. EsslingerNetwork Engineer