Hi, I’m
Calvinna Northington
Lexington Park,Maryland (MD)
Summary
Innovative, task driven professional with 6+ years experience in customer excellence, customer solutions, customer claims, and employee compliance. Equipped with a record of success in consistently and efficiently identifying customer based challenges while creating immediate solutions to satisfy all parties.
Teaching professional with proven track record in education, skilled in curriculum development, lesson planning, and student assessment. Known for strong collaboration with colleagues and adaptability to evolving educational needs. Highly reliable, results-driven with focus on fostering supportive and engaging learning environment. Proficient in classroom management, instructional technology, and differentiated instruction.
Knowledgeable [Desired Position] with solid track record of fostering engaging learning environments. Successfully developed and implemented diverse curriculums, enhancing student comprehension and retention. Demonstrated ability to adapt teaching methods and collaborate effectively with colleagues.
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
19
years of professional experience
1
Certification
Work History
Edukids Early Childhood Learning
Certified Teaching Professional
09.2013 - 02.2023
Job overview
- Delivering nurturing care and continuous supervision of assigned children, while executing the academy's curriculum, and maintaining classroom management
- Creating, submitting, and implementing approved lesson plans and curriculum, and completing Daily Reports
- Maintaining the upkeep of classrooms and equipment inside and outside
- Assisting children when necessary regarding dressing, toileting and/or diapering needs, and making sure all children have clean hands, face, and diapers
- Building positive relationships with and practicing open and honest communication with parents, co-workers, and management
- Consistently interacting in a positive developmentally appropriate way with the children; role modeling appropriate behavior and language for children
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Supervised learning groups of students in classroom stations.
- Managed classroom behavior effectively by establishing clear expectations and consequences, ensuring a focused learning atmosphere.
- Assessed student progress with regular formative and summative evaluations, providing constructive feedback for growth.
- Improved students'' reading comprehension by incorporating diverse and engaging texts into the curriculum.
- Developed strong relationships with parents through consistent communication, promoting a collaborative approach to education.
- Implemented differentiated instruction to meet the unique needs of each learner, resulting in increased academic success.
- Promoted critical thinking skills in students by designing real-world problem-solving activities within the curriculum.
- Incorporated multiple types of teaching strategies into classroom.
- Collaborated with colleagues on interdisciplinary projects, fostering a holistic learning environment for students.
- Attended and facilitated IEP meetings for students and families.
- Championed inclusive education practices within the school community, fostering an environment where all learners felt valued and supported in their academic pursuits.
- Organized extracurricular clubs and events that engaged students outside of the classroom setting, cultivating a well-rounded educational experience.
- Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
Commonwealth Center for Youth
Case Management
01.2015 - 07.2018
Job overview
- Ensuring foster youth records are maintained according to standards
- Utilizing knowledge and skills in child development, parenting and healthy relationships in order to promote appropriate and healthy interactions between children and their parents
- Consulting with the supervisor to review status and needs of current caseload regarding newly identified needs
- Responsible for ensuring the intake of new placements and that all processes are complete
- Participating in the referral matching process for children and families, while advocating for the best possible home match
- Attending required meetings, i.eFoster Parent trainings, IFI/Core meetings, FTMs, etc
- Optimized internal workflows, implementing organizational systems that streamlined case management procedures.
- Increased efficiency in case management through diligent tracking and reporting of client progress.
- Collaborated with law enforcement agencies for seamless case management and timely prosecution.
- Maintained consistent documentation of program activities, case management notes and reports.
- Streamlined legal processes by implementing efficient case management strategies, improving overall productivity.
- Enhanced family reunification efforts through effective case management and resource coordination.
- Introduced innovative strategies for strengthening the efficacy of the case management program overall.
- Reduced hospital readmissions through effective case management and coordinated discharge planning.
Lowes
Customer Solution Specialist
09.2003 - 05.2017
Job overview
- Effectively interacting and communicating with the operations department to capture customer satisfaction and support needed
- Serving as a trusted, respected and knowledgeable resource expertise on customer satisfaction
- Maintaining a team oriented approach to create and achieve measurable goals towards customer outcomes
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Increased client retention through personalized attention and proactive problemsolving.
- Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
Education
Everett Community College, Woodbridge, VA
Medical Receptionist certificate of completion from Medical Receptionist
08.2015
Applied Career Training, Manassas, VA
Associate's degree from Medical Assistant
12.2013
Everest College, Colorado Springs, CO
Bachelor of Science from Criminal Justice
12.2012
Skills
- Business Process Improvement
- Keynote
- Microsoft Office
- Project Scheduling
- Strategic Planning
- Leadership
- Communication Skills
- Subject matter expertise
- Teaching strategies
- Higher-order thinking
- Educational research
Accomplishments
- Curriculum Design - Designed, developed and implemented daily lessons for 90 students.
- Student Motivation - Developed materials for after-school book club to motivate student to read classic novels and increase literacy among middle school students.
- Curriculum Implementation - Taught reading, language arts, social studies, mathematics, science, art and physical education to pupils utilizing course of study adopted by the Board of Education.
- Targeted Development - Met with parents and guardians to discuss children's progress and to determine priorities and resource needs.
- Dynamic Teaching Techniques - Instructed students in academic subjects using variety of techniques such as phonetics, multisensory learning and repetition to reinforce learning.
Certification
Certified Conflict Resolution (CCR)
Personal Information
Title: Senior Customer Solutions Analyst
Timeline
Case Management
Commonwealth Center for Youth
01.2015 - 07.2018
Certified Teaching Professional
Edukids Early Childhood Learning
09.2013 - 02.2023
Customer Solution Specialist
Lowes
09.2003 - 05.2017
Applied Career Training
Associate's degree from Medical Assistant
Everest College
Bachelor of Science from Criminal Justice
Certified Conflict Resolution (CCR)
Everett Community College
Medical Receptionist certificate of completion from Medical Receptionist
Availability
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Available
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Languages
English
Native or Bilingual
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