Hi, I’m
Calvin O Brightley
Service Supervisor
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
24
years of professional experience
2
years of post-secondary education
Work History
Tesla
Service Supervisor
01.2024 - Current
Job overview
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
V2X
Quality Assurance Inspector
04.2018 - 01.2024
Job overview
- Primary responsibilities are to ensure all workmanship comply within standards set by the COMNAVAIRFORINST 4790.2D Ch1 (NAMP) and all Local Command Procedures.
- Program Manager for the Foreign Object Damage and Debris program (FOD) for Naval Air Station Pensacola and Naval Air Station Whiting Field
- Assisted with developing and implementing quality assurance improvements based on call evaluation results.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Applied effective time management techniques to meet tight deadlines.
IAP Worldwide Services Inc.
Logistics Officer
09.2016 - 03.2018
Job overview
- Supervised the work of logistics specialists, planners, and schedulers.
- Directed inbound and outbound logistics operations, such as transportation, warehouse staging, safety performance, and logistics quality management
- Worked closely with Air Traffic Control with the coordination of incoming and outbound aircraft, to include Military and civilian flights while serving as the Airfield
- Working knowledge of the 463L, ISU 90 and the PMC (LD9) pallets and the associated netting systems for shipping cargo
- Uploading and downloading of the L-100, C-130, C-17 and the Boeing 767 for fixed wing and MI-17, CH-46, CH-47, and the UH-1 for rotary wing, are part of the daily responsibilities of this position.
- Managed functional areas of logistics.
DynCorp International
Aircraft Mechanic
04.2012 - 09.2016
Job overview
- Examine and inspect aircraft components to including landing gear and hydraulic flight control systems to locate cracks, breaks, leaks, or other problems associated with flight training
- Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components
- Maintain repair logs, documenting all preventive and corrective aircraft maintenance using NALCOMIS (OMA) or DYN MRO
- Maintained all aircraft in accordance with organizational maintenance requirements.
- Qualified as a low power turn operator and Plane Captain on the F/A-18 E/F and T-38.
United States Navy
Aviation Structural Mechanic
08.2000 - 12.2012
Job overview
- Investigated equipment failures and diagnosed faulty operation to provide recommendations to maintenance crews
- Performed work which involves conventional maintenance practices such as conflicting repair cycles with non-standard rework applications
- Proficient in the use of hand tools needed in the repair of hydraulic and structural components, to include brakes, hydraulic presses, turret punch, flanging dies, shears, drill press and sanders
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Used learning assessments to regularly monitor student understanding of class concepts and materials.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Education
Embry Riddle WorldwidePensacola, FL
Bachelor of Science from Profession in Aeronautics, Occupational Health
07.2022 - Current
Oceans HighOcala, FL
High School Diploma
06.2000 - 07.2000
Skills
Tooling knowledge
Strong communication
PPE Compliance
Attention to Detail
Decision-Making
Basic print reading skills and layout skills
Coaching and mentoring
Supervisor collaboration
Training implementation
QA methodologies mastery
Performance evaluation
Timeline
Service Supervisor
Tesla
01.2024 - Current
Embry Riddle Worldwide
Bachelor of Science from Profession in Aeronautics, Occupational Health
07.2022 - Current
Quality Assurance Inspector
V2X
04.2018 - 01.2024
Logistics Officer
IAP Worldwide Services Inc.
09.2016 - 03.2018
Aircraft Mechanic
DynCorp International
04.2012 - 09.2016
Aviation Structural Mechanic
United States Navy
08.2000 - 12.2012
Oceans High
High School Diploma
06.2000 - 07.2000