Calvonte Mitchell
Greenville ,NC
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Overview
6
6
years of professional experience
Work History
Remote Retail Customer Service Representative
Wayfair
06.2022 - 07.2023
- Attended to customer complaints and processed product return or replacement requests
- Fulfilled customers' special requests for merchandise and delivery times
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style
- Assembled completed orders and processed accurate payments to minimize accounting errors
- Monitored customer feedback and made adjustments to improve service quality
- Completed and processed paperwork for new and existing customers needing specialized assistance.
Customer Service Representative
Focus Services
Tarboro, North Carolina
07.2019 - 04.2021
- Responded to customer requests for products, services, and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving
- Offered advice and assistance to customers, paying attention to special needs or wants
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Remote Healthcare Customer Service
Alorica
08.2017 - 06.2019
- Input all patient data regarding claims and prior authorizations into system accurately
- Collected and processed patient liability statements prior to service
- Verified eligibility and compliance with authorization requirements for service providers
- Contacted insurance companies to obtain prior authorization for medical procedures and medications
- Fielded telephone inquiries on authorization details from plan members and medical staff
- Processed new medication and refill requests for authorization.
Education
Associate Degree - General studies
Pitt Community College
Wintervile, NCSkills
- Communication
- Leadership
- Critical Thinking
- Customer Service
- Active Listening
- Customer Relations
- Account Management
- Customer Service Expertise
- Registration Processes
- Patient Registration
- Information Assistance
- Effective Communication Skills
Timeline
Remote Retail Customer Service Representative
Wayfair
06.2022 - 07.2023
Customer Service Representative
Focus Services
07.2019 - 04.2021
Remote Healthcare Customer Service
Alorica
08.2017 - 06.2019
Associate Degree - General studies
Pitt Community College