Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Calyse Russell

Rochester,NY

Summary

Driven and reliable professional with a proven track record at Tim Hortons and University of Rochester Medicine, excelling in customer service and venipuncture. Demonstrated ability to enhance team efficiency and patient satisfaction through effective collaboration and problem-solving skills. Achieved significant improvements in service delivery by mastering multitasking and employing empathy in customer interactions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Member

Tim Hortons
07.2023 - 09.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.

40 Hour Phlebotomy Unpaid CO-OP/ Internship

University of Rochester Medicine
04.2024 - 04.2024
  • Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

Server

Legacy at Parklands
07.2022 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Churchville Chili Senior High School
Rochester, NY
06.2025

Skills

Customer Service

Teamwork and Collaboration

Problem-Solving

Cash Handling

Venipuncture, Capillary Sticks, Hand Sticks

Punctual/ Reliable

Accomplishments

Invited to be in National Tech Honors Society with the possibility of a potential scholarship opportunity.


Collaborated with students in the development of JEDI (Justice, Equity, Diversity and Inclusion) to help bring awareness to different cultures, lifestyles, religions, etc. at school.


Achieved 115 out of 116 successful sticks by completing venipuncture with accuracy and efficiency.

Certification

CPR/AED

Phlebotomy Technician

Timeline

40 Hour Phlebotomy Unpaid CO-OP/ Internship

University of Rochester Medicine
04.2024 - 04.2024

Team Member

Tim Hortons
07.2023 - 09.2024

Server

Legacy at Parklands
07.2022 - 08.2023

Churchville Chili Senior High School

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Calyse Russell