Calysta B. Lemon
Pembroke Pines,FL
Summary
Customer-focused and self-motivated with strong knowledge in customer service. Exemplifies strong organizational skills and patience and empathy regarding customer inquiries.
Overview
3
3
years of professional experience
Work History
Office Clerk / Front Desk Assistant
Florida International University
06.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Escalated questions and issues to other departments, resulting in significantly more positive workplace interaction.
- Handled inbound calls and monitored tickets to address several technological issues and provided comprehensive support for the school's overall services.
- Delivered high-quality customer support while maintaining a professional demeanor under high pressure.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Team Member / Cashier
Barnes & Noble Education, Inc.
08.2021 - 08.2023
- Operated register to process payments and collect cash payment for purchased merchandise.
- Encouraged sales procedures, related to student subscriptions, contributing to increased sales and customer satisfaction.
- Handled inbound calls, addressing customer inquiries about products and available services, ensuring strong customer service.
- Aided in customer support functions, related to accessing school software and issues regarding store products.
- Appropriately assisted customers in questions related to store's procedures, contributing to increase in sales and positive workplace environment
- Addressed and resolved customer complaints in a polite and professional manner.
Education
Bachelor of Arts - Psychology
Florida International University
Miami08-2024
Skills
- Customer Service, Customer Support, Sales, Documentation, Administrative Tasks, Inbound Calls, Critical Thinking, Active Listening, Patience, Empathy, Interpersonal Skills, Written and Verbal Communication, Team Collaboration, Analytical Skills, Problem Solving, Etiquette
Timeline
Office Clerk / Front Desk Assistant
Florida International University
06.2023 - 08.2024
Team Member / Cashier
Barnes & Noble Education, Inc.
08.2021 - 08.2023
Bachelor of Arts - Psychology
Florida International University
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