Infrastructure operations professional maintaining rack build readiness and assembling 5+ rack builds per month from blueprints, cable routing, and equipment troubleshooting for mission-critical spaces. Supports blueprint reading, server rack assembly, and certifying 50+ cat6 and fiber runs per week while keeping installations clean and testable. Brings the operational discipline expected in a Data Center Operations Technician role, with steady coordination across technicians and network teams. Provides hands-on coaching to junior technicians.
Overview
11
11
years of professional experience
Work History
Data Center Technician
Linx Communications
01.2025 - 01.2026
Ran fiber patch cables from BT0 fiber switches to GPU servers and supported network systems coordination.
Troubleshot fiber and hardware issues using VFD tools and Windows client applications.
Led junior technicians through hands-on coaching to build proficiency and improve team performance.
Improved work proficiency by 20% resulting in an increased profit through better execution and technician support.
Supported structured cabling tasks by planning, pulling, terminating, and dressing low voltage and fiber runs.
Applied electrical testing equipment and Fluke testing to verify connections and diagnose system faults.
Low Voltage Technician
CableCom
01.2024 - 01.2025
Reduce incident resolution time by 93% for cabling and device faults during field service calls.
Maintain system uptime 99% across installed WAPs and door card readers in commercial environments.
Read blueprints, schematics, and building diagrams to route low-voltage work accurately in commercial sites.
Install WAPs and door card readers for clients across southeastern WI and Northern IL.
Build server racks with power tools to match client specifications and site requirements.
Certify Cat6 and fiber cabling for multiple businesses across southeastern WI and Northern IL.
Troubleshoot network connections and hardware faults using testing equipment to verify system integrity.
Field Technician
Spectrum
01.2015 - 01.2023
Resolve 90% of field service issues during the initial visit through accurate troubleshooting and testing.
Complete 55 residential and business installations weekly across phone, internet, and cable services.
Installed residential and business phone, internet, and cable services while maintaining clean, reliable work at each site.
Diagnosed connectivity problems in multiple networks and verified repairs with testing equipment.
Used customer negotiation skills to reach fair real-time agreements that balanced service needs and business requirements.
Applied customer feedback to refine installation approaches and support stronger customer retention.
Arrived promptly to scheduled service calls and managed routes to support on-time completion.
Education
Associates - IT Network Specialist (AI Cloud, Virtualization)
Milwaukee Area Technical College
01.2029
Skills
Network troubleshooting
Hardware diagnostics
Electrical testing equipment
Windows client troubleshooting
VFD troubleshooting
Fluke testing
Network switch configuration
Telecom service provisioning
Fiber optic cabling
Low voltage wiring
Cable termination
Cable routing
Structured cabling
Patch panel termination
Cat6 certification
Blueprint reading
Access control systems
CCTV systems
Fire alarm systems
Liquid cooling systems
Server rack assembly
Door reader installation
Alarm panel troubleshooting
Server hardware installation
Rack and stack
Technician coaching
Timeline
Data Center Technician
Linx Communications
01.2025 - 01.2026
Low Voltage Technician
CableCom
01.2024 - 01.2025
Field Technician
Spectrum
01.2015 - 01.2023
Associates - IT Network Specialist (AI Cloud, Virtualization)
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