Sumaya Nur
Gahanna
Summary
Results-driven Data Center Technician III with 5+ years of experience supporting and leading low-voltage fiber and copper infrastructure deployments in high-availability data center environments. Proven track record of improving network reliability, reducing fiber-related incidents, accelerating rack deployment timelines, and maintaining 99.99%+ operational uptime standards.
Hands-on leader skilled in fiber optic troubleshooting, root cause analysis, rack & stack implementation, and vendor coordination, with strong working knowledge of BICSI, ANSI/TIA, and NEC standards. Recognized for improving installation accuracy, reducing rework, and optimizing workflow efficiency through strong ticket management and quality control practices. Currently pursuing CCNA certification to deepen network engineering expertise.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Technical Support Technician III – Data Center
Meta
New Albany
01.2023 - Current
- Led troubleshooting efforts for data center systems, resolving issues promptly to minimize downtime and enhance operational efficiency.
- Streamlined incident response processes by implementing best practices, significantly reducing resolution times and improving user satisfaction.
- Collaborated with cross-functional teams to enhance system performance, ensuring seamless integration of updates and maintenance schedules.
- Developed and maintained comprehensive documentation for technical processes, enhancing team knowledge sharing and onboarding efficiency.
Control Room Operator – Critical Facilities
AWS
Hilliard
03.2020 - 12.2022
- Monitored and managed critical facility operations to ensure optimal performance and adherence to safety protocols.
- Conducted routine system checks and diagnostics to identify and resolve potential issues proactively.
- Collaborated with cross-functional teams to streamline processes, enhancing operational efficiency and response times.
- Analyzed performance metrics to identify trends and areas for improvement, driving continuous operational enhancements.
- Trained new operators on standard operating procedures and system functionalities, fostering a knowledgeable workforce.
- Assisted in the development of training materials to promote best practices and operational standards among staff.
- Responded quickly to alarms and system failures, taking appropriate action to resolve them promptly.
- Monitored and tracked the progress of equipment in process, ensuring that all operations were running smoothly.
- Communicated effectively with other team members regarding changes or updates related to production operations.
- Operated a variety of control systems including PLCs, HMIs, SCADA systems.
- Analyzed variations in operating conditions and interpreted meter and gauge readings to troubleshoot plant equipment and resolve operational problems.
- Recorded data available through use of recording charts, annunciator systems and other monitoring devices in accordance with standard operating procedures.
- Implemented corrective actions based on incident reports, contributing to a safer work environment and improved compliance.
Education
Associate of Arts - Art History
The Ohio State University
Columbus, OH 02.2015 - 05.2020
Skills
Data Center Operations
- Fiber Optic Installation
- Structured Cabling
- Low-Voltage Cabling
- Rack & Stack Deployment
- Network Infrastructure
- Data Center Infrastructure
- Fiber Troubleshooting
- Root Cause Analysis
- BICSI Standards
- ANSI/TIA Compliance
- NEC Code
- OTDR Testing
- Fluke Testing
- Patch Panel Termination
- SLA Management
- Critical Environment Operations
- Vendor Coordination
- Change Management
- Network Deployment
- Layer 1 Troubleshooting
- Access Control Systems
- Incident Response
- Workflow Optimization
- Ticketing Systems
- Operational efficiency improvement
- Performance metrics analysis
- ITIL processes
- VoIP support
- Data backup and recovery
- Software installation
- Security protocols
- Remote desktop management
- Microsoft office specialist (MOS) master
- Hardware diagnostics
- Customer service expert
- Technical documents comprehension
- Videoconferencing
- Mac systems
- Systems analysis
- Remote support
- Issue escalation
- Customer success management
- Issue troubleshooting
- Microsoft office specialist (MOS) expert
- Call tracking
- Customer service
- Hardware troubleshooting
Languages
Arabic
Native/ Bilingual
Somali
Native/ Bilingual
Timeline
Technical Support Technician III – Data Center
Meta
01.2023 - Current
Control Room Operator – Critical Facilities
AWS
03.2020 - 12.2022
Associate of Arts - Art History
The Ohio State University
02.2015 - 05.2020