Jeffrey Mullins Jr
Columbus,OH
Summary
A young professional becoming educated in Information Technology and obtaining industry certifications.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Center Operations Technician III
Amazon Web Services (AWS)
07.2024 - Current
- Perform hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
- Participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
- Contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
- Took ownership of local and and organizational wide projects that have a lasting impact on day to day productivity and safety within the data center.
- Triage Tickets for part replacement, next steps and newly cut tickets for co-workers.
- Participate in On-call Rotation for night shift to resolve any urgent matters that arise.
- 2 years 1 month
Data Center Operations Technician II
Amazon Web Services (AWS)
11.2023 - 07.2024
- Perform hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
- Participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
- Contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
- Took ownership of local and and organizational wide projects that have a lasting impact on day to day productivity and safety within the data center.
- Triage Tickets for part replacement, next steps and newly cut tickets for co-workers.
- 9 months
Data Center Technician Intern
Amazon Web Services (AWS)
08.2023 - 11.2023
- Perform hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
- Participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
- Contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
- Took ownership of local and and organizational wide projects that have a lasting impact on day to day productivity and safety within the data center.
- Triage Tickets for part replacement, next steps and newly cut tickets for co-workers.
- 4 months
Help Desk Technician
DataField Technology Services
02.2023 - 08.2023
- Provided technical assistance and support for incoming concerns and issues related to internal systems, software and hardware via Phone.
- Kept record of problems and their resolution.
- Redirect unresolved issues to the next level of support personnel.
- 7 months
Education
High School Diploma -
Cruiser Academy
06.2013
Skills
- Network Troubleshooting
- Hardware Diagnostics
- Hardware maintenance
- Incident response
- Structured cabling
- Computer hardware troubleshooting
Certification
- Amazon Web Services Cloud Practitioner
- CompTIA A+-CE Certification
- CompTIA Network+ -CE Certification
Timeline
Data Center Operations Technician III
Amazon Web Services (AWS)
07.2024 - Current
Data Center Operations Technician II
Amazon Web Services (AWS)
11.2023 - 07.2024
Data Center Technician Intern
Amazon Web Services (AWS)
08.2023 - 11.2023
Help Desk Technician
DataField Technology Services
02.2023 - 08.2023
High School Diploma -
Cruiser Academy
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