Cam Bogan
North Charleston,SC
Summary
Experienced implementation specialist and customer support professional with a background in technology deployment, project coordination, and veterinary caregiving. Recognized for strong communication skills, adaptability, and the ability to navigate complex systems under pressure. After several years as a full-time caregiver for a companion animal with a rare neurological condition and managing personal health challenges, I am eager to bring my skills and resilience back into a mission-driven technical role.
Overview
8
8
years of professional experience
Work History
AbleIT Charleston
Self-employed/Volunteer Project
10.2022 - Current
- Established a grassroots volunteer initiative focused on increasing accessibility and tech security for underserved and disabled individuals.
- Provided one-on-one support to community members, including setting up safety features on personal tech devices and identifying assistive tools like mobility aids or accessibility functions (e.g., flashing light alerts for the hearing impaired).
- Raised awareness of available accessibility features and educated users on practical ways to increase independence and safety through technology.
Full-Time Family Caregiver
Self-employeed
05.2021 - Current
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
Procurement Manager
Chambers & Associates
01.2021 - 09.2021
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
- Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
Operations Manager
Safe Landings Aviation Services
02.2018 - 11.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Onboarding & Training Specialist
Leidos
06.2017 - 09.2018
- Directed onboarding and deployment of an enterprise-wide time and attendance payroll system for 400,000+ end users across the U.S. Department of Veterans Affairs.
- Trained hundreds of staff per deployment in both small-group and large-lab environments, adapting instruction to diverse learning needs and skill levels.
- Earned the Director’s Award for Excellence in Customer Service and received multiple written commendations from VA staff for patience, clarity, and support during high-stress rollout periods.
- Maintained composure and effectiveness in frenetic training environments, frequently praised for staying calm, focused, and efficient under pressure.
- Became a subject matter expert in 2/3 the time of peers by proactively learning system functionality and troubleshooting common user issues.
- Coordinated with HR and Payroll departments to ensure localized compliance and successful platform adoption across multiple sites.
- Provided feedback to technical teams to improve training materials and optimize user experience based on real-time field observations.
Education
Bachelor of Science -
Texas State University
San Marcos, TXSkills
- Technology Implementation & Client Onboarding
- Veterinary Support & Companion Animal Health
- Cross-Functional Collaboration & Remote Work
- Project Coordination & Documentation
- CRM, O365, QuickBooks, Software Deployment
- Emotional Intelligence & Conflict Resolution
- HIPAA Compliance Confidential Information Management
- Time Zone Flexibility Independent Problem Solving
Director’s Award for Exceptional Performance – Leidos
Director’s Award for Exceptional Performance – Leidos (2018)
Recognized by the Memphis VA Medical Center with the prestigious Director’s Award for exceptional performance during the national rollout of a time and attendance payroll system. Selected for this rare honor based on demonstrated leadership, subject matter expertise, and outstanding support provided to hundreds of VA staff. Praised for remaining calm and solution-focused in high-pressure environments, delivering clear instruction, and fostering a positive training experience in challenging conditions.
Timeline
AbleIT Charleston
Self-employed/Volunteer Project
10.2022 - Current
Full-Time Family Caregiver
Self-employeed
05.2021 - Current
Procurement Manager
Chambers & Associates
01.2021 - 09.2021
Operations Manager
Safe Landings Aviation Services
02.2018 - 11.2020
Onboarding & Training Specialist
Leidos
06.2017 - 09.2018
Bachelor of Science -
Texas State University
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