Highly skilled professional experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technology and Sales Lead
Vann York Nissan
02.2021 - 08.2023
Provided leadership and support for sales department.
Managed implementation of new technological improvements resulting in increased efficiency.
Helped onboard new staff
Install software/ hardware updates office-wide.
Developed suggestions for technical process improvements to optimize resources.
Trained, coached, and mentored new sales associates for maximum performance.
Increased sales and customer satisfaction through personalized servicing.
Security Analyst
RTI Systems
03.2019 - 01.2021
Conducted security audits to identify vulnerabilities within own company.
Performed risk analyses to identify appropriate security countermeasures.
Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
Wrote and submitted daily reports on security team operations.
Recorded incident reports with detailed accounts of occurrences.
Analyzed and investigated incidents alongside functional management and security supervisors.
Removed unauthorized persons from facility grounds.
Recorded daily security occurrences in site assignment log.
Provided first-line support to shift workers during incidents and escalated situations as appropriate.
Monitored alarm systems and CCTV footage to enable prompt attention and response.
Education
Accounting And Computer Science
North Carolina A & T State University
Greensboro, NC
High School Diploma -
Robert B Glenn High School
Kernersville, NC
06.2016
Skills
Excellent Customers Service
Shrink Control
Revenue Generation
Lead Generation
Visual Design
Professional Relationships
#1 Salesmen for Vann York Nissan in 2022
Top 15 Nissan Sales for District and Top 10 in Southeast Region
Certification
CSP - Certified Sales Professional
Security awareness- Mosaic Cybersecurity
North Carolina Career Readiness: Level Gold.
Codeacademy- Code Foundations
Tryhackme- Pre-security, Cybersecurity
Hobbies
Currently training in ju-jitsu(blue belt no-gi)
Reading
Practicing and learning Ethical Hacking and defense