CAMALI MORNY
Raleigh,NC
Summary
Accomplished account manager specializing in strategic solutions and customer retention. Expertise in consultative selling and sales optimization has led to significant revenue growth and enhanced client relationships.
Overview
23
23
years of professional experience
Work History
SMB ACCOUNT MANAGER
LENOVO
12.2024 - 04.2026
- Drove revenue and profitability through new business acquisition and account development, focusing on retention and strategic solution selling.
- Managed a portfolio of small and medium-sized business accounts, serving as the primary point of contact throughout the sales and account lifecycle.
- Built and maintained strong relationships with business customers while identifying opportunities to expand existing accounts and increase revenue.
- Delivered B2B and B2C sales solutions by identifying customer needs and aligning them with Lenovo products and services.
- Managed sales opportunities with a strong focus on revenue, profitability, services, and performance targets.
- Developed and negotiated technology solutions, configuring and pricing quotes to effectively position Lenovo offerings against competitors.
- Provided proactive account support and follow-up to strengthen customer relationships and enhance experience, resulting in increased repeat business.
- Utilized consultative selling techniques to uncover business challenges and recommend tailored technology solutions that aligned with customer objectives.
SALES & CUSTOMER EXPERIENCE PROFESSIONAL / SALES MENTOR
CHARTER COMMUNICATIONS
09.2013 - 03.2024
- Built a successful 11-year career with Charter Communications, progressing into a Sales Mentor role based on strong sales performance, leadership, and ability to develop others.
- Delivered B2C sales and customer service by identifying customer needs and recommending tailored products and solutions, contributing to increased revenue and customer satisfaction.
- Applied consultative sales techniques to identify opportunities, overcome objections, and achieve sales and performance goals, enhancing revenue generation.
- Mentored and coached 12–25 sales representatives, emphasizing sales skills and goal attainment to elevate team performance.
- Conducted one-on-one coaching sessions to provide targeted feedback and develop actionable strategies, improving individual performance and team outcomes.
- Collaborated with sales leadership to assess training needs and implement strategies for team performance enhancement.
- Trained new team members on effective communication and sales techniques, equipping them to achieve sales goals confidently.
- Maintained strong product knowledge while adapting to changing products, promotions, processes, and customer needs.
- Promoted to Sales Mentor role after demonstrating strong sales leadership and team development. | September 2023 – March 2024
CALL CENTER DIRECTOR
INTEGRAL RESOURCES INC.
02.2003 - 12.2012
- Led call center operations with responsibility for sales performance, employee development, recruiting, training, coaching, and team leadership.
- Managed performance goals and developed strategies to improve productivity, customer satisfaction, and sales results.
- Recruited, hired, trained, and supervised employees while developing future leaders through coaching and mentoring.
- Advanced through multiple leadership positions based on sales performance, leadership ability, and team development expertise.
- Analyzed sales and call-center metrics to identify performance opportunities and implement strategies to improve results.
- Created and implemented a mentoring program to enhance employee engagement and development.
- Implemented process improvements and automation, enhancing client communication, record keeping, and data management.
Education
BBA - Business Administration
Wake Technical Community College
Raleigh, NC07-2006
High School Diploma -
Leesville Road High School
Raleigh, NC06-2002
Skills
- SMB Account Management
- Sales strategy
- B2B & B2C Sales
- Business Development
- Account Growth
- Customer Retention
- Opportunity management
- Sales Metrics
- Consultative Selling
- Negotiation
- Sales Optimization
- Customer relationship
- Client Engagement
- Customer Experience
- Problem-solving
Personal Information
Title: Sales & Account Management Professional
Timeline
SMB ACCOUNT MANAGER
LENOVO
12.2024 - 04.2026
SALES & CUSTOMER EXPERIENCE PROFESSIONAL / SALES MENTOR
CHARTER COMMUNICATIONS
09.2013 - 03.2024
CALL CENTER DIRECTOR
INTEGRAL RESOURCES INC.
02.2003 - 12.2012
BBA - Business Administration
Wake Technical Community College
High School Diploma -
Leesville Road High School