Camari Williams
Baltimore,MD
Summary
Dedicated customer service professional with over five years of experience in healthcare, hospitality, and retail environments. Recognized for providing exceptional customer support, resolving concerns efficiently, and maintaining organized front desk operations. Experienced in patient and guest services, cash handling, scheduling, documentation, and administrative support. Currently pursuing a Bachelor of Science in Healthcare Administration and committed to delivering outstanding service while contributing to team success.
Professional in client support, skilled in resolving complex issues and enhancing customer satisfaction. Adept at effective communication, conflict resolution, and providing technical assistance. Collaborative team player focused on achieving results, with adaptability to evolving needs. Strong organizational abilities, empathy, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Client Support Specialist
Georgetown University Hospital
Northwest, DC
03.2024 - Current
- Assisted patients and visitors with the check-in process while providing exceptional customer service.
- Escorted patients safely throughout the hospital to appointments and various departments.
- Answered questions and provided directions to visitors, helping create a welcoming environment.
- Collaborated with healthcare staff to ensure patients arrived at appointments promptly.
- Maintained professionalism and compassion while assisting patients with diverse needs.
- Coordinated logistics for patient transfers, enhancing efficiency in service delivery.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
Night Auditor
Motel 6
Gaithersburg, MD
05.2020 - 12.2023
- Managed overnight front desk operations, including guest check-in and check-out procedures.
- Processed reservations, cancellations, and room modifications with accuracy.
- Balanced daily financial records and completed end-of-day audits while resolving discrepancies.
- Responded promptly to guest requests and resolved concerns to ensure a positive experience.
- Maintained accurate documentation and ensured compliance with company procedures.
- Worked independently while maintaining a safe and organized work environment.
Customer Service Associate
Lowe’s Home Improvement
Gaithersburg, MD
03.2020 - 06.2022
- Assisted customers with product questions, purchases, returns, and exchanges.
- Resolved customer concerns professionally by identifying solutions and ensuring satisfaction.
- Worked closely with multiple departments to provide efficient service and meet customer needs.
- Maintained accurate transaction records and followed company policies.
- Participated in ongoing training to strengthen customer service and operational knowledge.
Education
Bachelor's Degree - Business
Arizona State University
Tempe, AZ01-2030
Diploma - undefined
Northwest High School
Germantown, MD01-2020
Skills
- Customer Service
- Front Desk Operations
- Patient Relations
- Scheduling & Appointments
- Cash Handling
- Conflict & Complaint Resolution
- Documentation & Recordkeeping
- Administrative Support
- Communication
- Time Management
- Team Collaboration
- Problem Solving
- Microsoft Office
- Data Entry
- Multitasking
- Client relationship building
- Support inquiry assistance
- Interpersonal and written communication
- Inbound call management
- Multi-line phone talent
Timeline
Client Support Specialist
Georgetown University Hospital
03.2024 - Current
Night Auditor
Motel 6
05.2020 - 12.2023
Customer Service Associate
Lowe’s Home Improvement
03.2020 - 06.2022
Diploma - undefined
Northwest High School
Bachelor's Degree - Business
Arizona State University