Camay Mcelvane
Oakland,CA
Summary
Oversaw operations as a shelter monitor, achieving high productivity and efficient task completion. Led efforts in crisis management and conflict resolution to foster a safe environment for residents. Promoted teamwork and adaptability to swiftly resolve challenges faced by residents.
Drove initiatives to elevate customer service standards and ensure satisfaction. Cultivated strong relationships with clients while addressing their concerns. Championed efforts to enhance overall customer satisfaction and achieve positive results.
Led teams to successfully accomplish project objectives through strategic communication. Facilitated collaborative efforts among team members to achieve company targets. Promoted continuous learning initiatives to enhance professional expertise.
Championed initiatives that foster adaptability and rapid learning across teams. Guided the acquisition of new knowledge and its application to enhance team performance. Inspired a culture of continuous improvement and effective change management.
Leveraged analytical thinking and creativity to address challenges and implement impactful solutions in dynamic settings.
Facilitated team adaptability to address emerging challenges effectively. Drove problem-solving efforts to strengthen client and team partnerships. Championed team success through strategic support and positive engagement.
Led initiatives that promoted adaptability and proactive learning within team environments. Cultivated effective communication channels to enhance team collaboration and project outcomes. Supported organizational objectives by demonstrating commitment and a strong work ethic.
Excelled under pressure, consistently delivering high-quality work within tight deadlines.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Assistant Supervisor/program Aide
St Vincent De Paul Society
2026 - Current
- Assisted in training new staff on operational procedures and best practices.
- Coordinated scheduling for volunteers to ensure optimal coverage during peak hours.
- Managed inventory control systems to maintain accurate stock levels and reduce waste.
- Implemented process improvements that enhanced workflow efficiency within the team.
- Facilitated communication between departments to align goals and enhance collaboration.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Actively participated in continuous improvement efforts aimed at optimizing operational efficiency across all aspects of day-to-day business functions.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
Shelter Monitor
Bayview Navigation Safe Foundation
San Francisco, CA
01.2024 - 05.2026
- Distributed meals according to established guidelines while promoting healthy eating habits among guests.
- Provided information regarding services available at the shelter, as well as resources available in the community.
- Greeted visitors upon their arrival at the shelter, verifying identification and assigning temporary lodging if needed.
- Inspected personal belongings of guests prior to entering or exiting the premises for contraband items.
- Ensured safety of shelter occupants by monitoring facility, responding to incidents and providing assistance when necessary.
- Assisted in resolving disputes between residents peacefully while maintaining order within the facility.
- Adhered to all safety procedures outlined by management while performing duties as Shelter Monitor.
- Escorted residents to various areas within the building according to their needs or requests.
- Responded to emergency situations in a timely manner, following established protocols for handling such events.
- Assisted in enforcing rules and regulations within the shelter, ensuring that all guests were treated with respect.
- Maintained accurate records of all visitors entering and leaving the facility.
- Conducted regular inspections of the premises to detect any issues or hazards and reported them to management promptly.
- Participated in trainings sessions designed to enhance knowledge of relevant policies and procedures.
- Managed incoming calls from individuals seeking shelter services, providing appropriate referrals when necessary.
- Supported other staff members with daily operations including cleaning common areas and sanitizing surfaces regularly.
- Provided guidance and support to individuals who are homeless or facing difficult circumstances.
- Organized activities for children staying at the shelter, helping them feel safe during their stay.
- Performed administrative tasks such as filing documents, updating databases and completing paperwork related to guest services.
- Maintained professionalism and efficiency in emergency situations.
- Performed light housekeeping and organization to maintain safe and clean environment.
- Remedied issues and promoted conflict resolution.
- Helped individuals address disabilities and put together career plans.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Front Desk Receptionist
East Bay Asian Local Development
Oakland, CA
06.2023 - 06.2024
- Preserved office security by following safety procedures and controlling access via reception desk.
- Updated and maintained office policies and procedures.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Used company badging system to create badges for new employees and visitors.
- Greeted visitors warmly and directed them to correct personnel or office.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Drafted professional business documents, spreadsheets, and correspondence.
- Responded to customer inquiries via phone, email, and in person.
- Explained policies and procedures to visitors.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Investigated and analyzed client complaints to identify and resolve issues.
- Compiled and prepared reports and documents as requested.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Front Desk Clerk
The housing community
San Francisco, CA
10.2017 - 01.2019
- Providing friend a service for an SOR in San Francisco California checking in residence guest monitoring the floor walking up and down making sure area is clean and people are in their rooms Writing incident reports delivering mail Cleaning guest rooms the lobby area the pool area vacuuming dusting mopping restroom area letting front desk or manager of housekeeping know that rooms are clean laundry
- San Francisco Bay Area, CA
- Responded to inquiries and room requests made online, by phone, and via email.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Transmitted and received messages using telephones or telephone switchboards.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Managed customer complaints and rectified issues to complete satisfaction.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Investigated and independently resolved customer complaints to boost satisfaction.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
- Arranged special accommodations for guests to enhance visitor experiences.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Answered incoming calls and directed them to the appropriate personnel.
- Stocked office supplies in order to maintain adequate levels throughout the work day.
Education
Certificate - Medical Assistant
Bryman college
06-2006
High School -
Thornton High School
06.2004
Skills
Assisted in organizing meal distribution for community events Supported teams in coordinating meal handouts for local initiatives Facilitated the delivery of meals to those in need
Executed emergency response protocols to ensure safety and mitigate risks
Facilitated conflict resolution processes to enhance team collaboration
Implemented safety procedures to ensure compliance with industry regulations
Assisted guests with inquiries and requests promptly Provided support to guests during their stay to enhance satisfaction Helped maintain a welcoming environment for all visitors
Oversaw comprehensive record maintenance to ensure data accuracy and compliance
Leveraged extensive knowledge of community resources to enhance service delivery
Assisted teams in collaborating effectively to achieve project goals Supported team members in sharing ideas and resources for project success Facilitated open communication among team members to enhance cooperation
Assisted customers with inquiries and resolved issues promptly Provided support to team members to enhance service delivery Facilitated communication between customers and internal teams
Reported incidents to relevant authorities promptly Assisted in documenting incident details accurately Supported teams in addressing reported issues effectively
Ensured strict compliance with established policies and regulations
Facilitated effective interpersonal communication to enhance team collaboration
Assisted teams in completing projects on schedule and within budget parameters Supported project execution by managing timelines effectively Aided in organizing tasks to meet deadlines and deliverables
Executed strategic problem-solving initiatives to enhance operational efficiency
Utilized de-escalation techniques to assist individuals in managing conflicts effectively Supported team members in resolving disputes through active listening and conflict resolution strategies Aided in creating a calm environment by applying de-escalation methods during challenging interactions
Established and maintained professional boundaries to foster a respectful work environment
Cultivated cross-cultural sensitivity to enhance team collaboration and communication
Facilitated compassionate communication to foster positive relationships and understanding
Provided basic first aid assistance to individuals in need Administered initial care to enhance recovery outcomes Supported emergency response efforts during critical situations
Assisted in daily operations of the shelter to support overall mission Provided care and support to animals, ensuring their well-being Collaborated with staff to maintain a clean and safe environment
Cultivated cultural competency to enhance team collaboration and inclusivity
Assisted teams in achieving project goals through effective collaboration and support Contributed to team efforts by facilitating communication and cooperation among members Supported group dynamics to foster positive teamwork and project success
Demonstrated exceptional communication skills to facilitate effective collaboration
Implemented de-escalation tactics to effectively manage conflict situations
Facilitated team building initiatives to enhance collaboration and communication among team members
Implemented and enforced confidentiality practices across departments
Cultivated comprehensive understanding of substance abuse issues and their impact on individuals and communities
Facilitated effective communication by actively listening to team members' concerns Supported colleagues by providing thoughtful feedback during discussions Contributed to a collaborative environment through attentive listening
Assisted in identifying and addressing behavioral disorders in clients Supported individuals in developing coping strategies for behavioral challenges Facilitated discussions to promote understanding of behavioral issues
Facilitated clear communication among team members through verbal and written formats Assisted in creating documentation to support project objectives Supported effective messaging by drafting concise reports
Facilitated multidisciplinary collaboration to enhance project outcomes
Facilitated teamwork and collaboration among cross-functional teams to enhance project outcomes
Leveraged extensive behavioral health knowledge to inform treatment strategies
Leveraged extensive knowledge of disability services to enhance program effectiveness
Demonstrated commitment to maintaining high standards of professionalism in all interactions
Facilitated comprehensive understanding of homeless services and their operational frameworks
Demonstrated proficiency in analytical skills to drive data-informed decision-making
Certification
- Driver's license
- Guard card
Timeline
Shelter Monitor
Bayview Navigation Safe Foundation
01.2024 - 05.2026
Front Desk Receptionist
East Bay Asian Local Development
06.2023 - 06.2024
Front Desk Clerk
The housing community
10.2017 - 01.2019
High School -
Thornton High School
Assistant Supervisor/program Aide
St Vincent De Paul Society
2026 - Current
Certificate - Medical Assistant
Bryman college