Camber Byrd

• Provide knowledgeable responses to telephone inquiries in a courteous and professional manner, based on the scope.

Of this document.

• Maintain a current understanding of the processing procedures to respond to phone inquiries.

• Adhere to the Maximus Culture of Responsibility policies as they relate to protecting Personally Identifiable Information.

(PII)

• Continually look for and suggest process improvements that will benefit Maximus and our customers (internal and external).

external)

• Maintain up-to-date knowledge of federal regulations and policies as they apply to student financial aid.

• Provide assistance for new and temporary employees, as instructed.

• Support the implementation of new procedures and processes for additional call volume when requested

• Report operation problems that occur, and assist with the resolution.

• Utilize databases and policy and procedure materials to look up and provide information to telephone inquiries when

instructed

• Adhere to and support departmental metrics and goals

• Adhere to assigned work schedule

• Maintain appropriate documentation of phone inquiries

• Support contact center expectations as well as Maximus departmental and corporate policies and procedures

• May be required to work scheduled holidays, overtime, and Saturdays

• Regular and predictable attendance is required

• Accounting Clerk II for Maximus Contract supporting MOHELA student loans.
• This position uses knowledge of double entry bookkeeping in performing one or more of the following: posting actions to journals, identifying subsidiary accounts affected, making debit and credit entries and assigning proper codes.
• The Accounting Clerk ll may review computer printouts against manually maintained journals, detect and correct erroneous postings, and prepare documents to adjust accounting classifications and other data, or review list of transactions rejected by an automated system.
• In this instance, the Accounting Clerk ll will determine reason for rejections, and prepare necessary correcting material.
• On routine assignments, an employee will select and apply established procedures and techniques. -Detailed instructions are provided for difficult or unusual assignments.
• Completed work and methods used are reviewed for technical accuracy.

• Lesson planning for 3-5 year olds (Sunday School lessons), Developing crafting plans, Setting up center activities, Behavior management, Computer schedule/data entry for family security, Management of classroom and facility, Parent Communication

• Assist callers in establishing their needs, Locate resources (military or civilian) using a database system to best satisfy the needs of the caller, Train and monitor other specialists in the creation and management of caller Care Management Cases, Document all caller interactions in TriWest computer database system, Oversee the distribution of program marketing materials for various military establishments, Attend local health fairs to promote outreach for the Be There program