Camber Morales
Puyallup,WA
Summary
Driven leader whose purpose is to inspire and motivate the team and organization by building relationships, gaining trust, and being able to effectively communicate. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
Work History
Experience Family Placement Manager
Jovie
12.2018 - Current
- Evaluate all inbound customer inquiries that come in via email and phone and match them with service line that best suits their needs
- Increase direct business customers and retain current client database to increase overall business operations 30%+ year over year
- Lead daily management team meetings, to go over daily goals and ensure all departments are set for success
- Collaborate directly with ownership on company successes and brainstorm on areas of opportunity and growth to reach KPI's
- Established and mange customer relations, conduct weekly quality checks with clients and determine service line growth opportunities
Food Truck Manager
The Boatyard
05.2017 - 08.2018
- Ensured all inventory levels were maintained on a weekly basis, create and process orders through multiple vendors
- Hired and supervised food truck prep cooks, cashiers and service window attendants.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
- Greeted customers, answered menu questions and responded to complaints
Restaurant Manager
Red Lobster
05.2015 - 01.2017
- Collaborated with fellow managers to hire and train new employees and continually cross train current employees
- Developed semiannual, quarterly, and monthly sales plans to drive restaurant profits into the top 75 of the company
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
Student Manager
Washington State Dining Services
08.2012 - 05.2015
- Empowered employees with strong base of job knowledge and necessary resources to successfully complete daily tasks
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs, in 5 departments
Education
Bachelor's degree - Hospitality Administration/Management
Washington State University
Pullman, WA2015
Skills
- Collaborative Team Work
- Customer Relationship Management
- Cross-Functional Team Management
- Complex Problem-Solving
- Project Management
- Managing Multiple Tasks
- Scheduling and Coordinating
- Managing Multiple Tasks
- Coaching and Mentoring
- Key Performance Indicators (KPI)
Timeline
Experience Family Placement Manager
Jovie
12.2018 - Current
Food Truck Manager
The Boatyard
05.2017 - 08.2018
Restaurant Manager
Red Lobster
05.2015 - 01.2017
Student Manager
Washington State Dining Services
08.2012 - 05.2015
Bachelor's degree - Hospitality Administration/Management
Washington State University
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