Camberia (Amber) Strickland
Centennial,CO
Summary
Adept at transforming complex data into actionable insights, I excelled at Wells Fargo by spearheading audits, enhancing underwriting processes, and driving strategic initiatives. My expertise in data validation and passion for mentoring have significantly improved operational efficiency and team skill sets, embodying a strong work ethic and attention to detail. I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude.
Overview
11
11
years of professional experience
Work History
Data Analyst
Wells Fargo
08.2022 - 06.2024
- Performed detailed analysis within a large matrixed environment for a highly sensitive internal look-back audit project which included the following tasks:
- Learn, review and apply loss mitigation policies spanning nearly 15 years for various investors and products
- Learn, review and apply loss mitigation systems used spanning nearly 15 years for various investors and products used when considering a customer for loss mitigation
- Change champion taking the initiative to become a subject matter expert (SME) which include additional tasks:
- Project work experience involving process & procedure rollouts which were presented to large groups
- Translate and drive high level strategic thinking into strategic & tactical reviews, actions, initiatives and results across the organization
- Articulate issues, risks and proposed solutions to various internal & external groups while providing exceptional customer service with the intent to retain and grow banking relationships
- Created training decks & conducted training sessions to address quality trends and issues
- Demonstrated project tasks and systems for upper level management
- Mentored individual underwriters & provided one on one training
Mortgage Loan Underwriter
Wells Fargo
06.2019 - 07.2022
- Managed a diverse portfolio of mortgage applications, consistently meeting or exceeding established performance metrics.
- Assessed loan portfolios for compliance with underwriting policies.
- Enhanced underwriting efficiency with thorough risk assessments and timely decisionmaking.
- Conducted comprehensive credit analyses to determine borrower eligibility and minimize default risks.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Verified integrity of applicants' information to minimize fraud.
- Approved or denied loans based on established criteria and underwriting guidelines.
- Assisted in the implementation of new underwriting tools and technologies, optimizing workflow within the department.
- Maintained compliance with regulatory standards and guidelines, mitigating potential risks to the organization.
- Improved loan approval rates by meticulously reviewing and analyzing applicant financial documents.
- Increased customer satisfaction levels by providing clear explanations of underwriting decisions and addressing concerns promptly.
- Negotiated and communicated with loan officers, processors and loan applicants to reach satisfactory loan terms.
- Collaborated with loan officers and loan processors to resolve discrepancies in application materials, streamlining the approval process.
- Continuously updated knowledge of industry trends and changing regulations to inform sound decisionmaking.
- Contributed to team success through active participation in training sessions and professional development opportunities.
- Mentored and trained underwriters spending one on one time as well as presenting training to large groupps
Mortgage Loan Processor
Wells Fargo
01.2013 - 05.2019
- Processed mortgage loan applications accurately and successfully for almost 10 years.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Handled any conditions sent from underwriting departments.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Developed strong working relationships with real estate agents, further expanding referral networks for the company.
- Boosted team efficiency by training new Mortgage Loan Processors on company policies, procedures, and software systems.
- Fostered culture of continuous improvement, suggesting and implementing process enhancements that reduced turnaround times.
Education
Associate of Arts -
Flathead Valley Community College
Kalispell, MT06.2002
High School Diploma -
Flathead High School
Kalispell, MT06.2000
Skills
- Positive Attitude
- Attention to Detail
- Strong Work Ethic
- Strong Communication - Internally & Externally
- Policy & Procedure understanding & application
- Data Validation & Documentation Management
- Reporting Tools
- Process Evaluation & Improvement
- Team Collaboration
- Mentoring & Training
Personal References
- Chris Sanderson, 2nd level leader - #980-355-1897
- Latasha Eugene, direct report manager - #303-653-3869
- Samantha Kirchner, mentee - #303-847-1170
Timeline
Data Analyst
Wells Fargo
08.2022 - 06.2024
Mortgage Loan Underwriter
Wells Fargo
06.2019 - 07.2022
Mortgage Loan Processor
Wells Fargo
01.2013 - 05.2019
Associate of Arts -
Flathead Valley Community College
High School Diploma -
Flathead High School
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