Cambron Sook

• Acquired information from a que and entered patient's personal information into the state system.

• Called individuals and gathered data from other states to obtain information on the individual’s residence for Medicaid eligibility in Kentucky.

• Maintained confidentiality of all patient information according to HIPAA regulations.
• Worked with speed, efficiency and accuracy to process documentation and complete projects.

• Collaborated and analyzed specific needs of patients/customers via personal relationships to pitch sales for cosmetic/health dental treatment.
• Provided patient education on proper oral hygiene techniques and preventive dental care.
• Developed treatment plans based on diagnosis and discussed with dentists.
• Administered local anesthetics prior to dental treatments when necessary.
• Demonstrated use of dental instruments, including scalers, curettes, air polishers, and ultrasonic devices.
• Studied new and advanced dental hygiene methods and technology by completing continuing education coursework

• Initiated compelling conversation with members transitioning to donors on the Be The Match Registry® who were being asked to save a patient’s life.
• Used investigative skills in partnership with information from within Be The Match systems in order to locate and contact donors.
• Demonstrated proficiency with multitasking in a fast paced and multi-media (phone, email, text, mail) environment with observable proficiency.
• Integrated new and evolving knowledge into daily work and utilized multiple resources and tools to complete work.
• Engendered strong customer relationships through excellent service and customer knowledge.
• Provided high-quality donor care while educating donors and completing/managing all other related record updates and documentation accordingly.
• Contributed to a team environment and took initiative and responsibility for independent work as needed
• Maintained on-going knowledge of HLA, and blood stem cell transplantation.
• Educated and informed donors of all aspects of the stem cell donation process.

• Maintained contact with Long Term Care facility administrators and staff regarding COVID protocol.
• Instructed facilities on CDC guidance and CMS requirements.
• Followed Long Term Care facilities COVID case numbers and advised policy development for program implementation.
• Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
• Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
• Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
• Furnished case patients with contact information outlined in Kentucky protocol for local health department to support contact tracing.
• Delivered healthy living and disease management information to specific population groups.
• Displayed strong telephone etiquette, effectively handling difficult calls.

• Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
• Proficient in use of CTT and NEDSS.
• Liaison for Long Term Care facilities for Infection Prevention and Control utilizing guidelines set forth by the CDC and State of Kentucky.
• Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
• Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
• Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
• Furnished case patients with contact information outlined in Kentucky protocol for local health department to support contact tracing.

• Performed dental cleanings, sealants, and fluoride treatments on pediatric patients.
• Assisted dentist in providing quality care to children with special healthcare needs.
• Educated parents and guardians of pediatric patients about proper oral hygiene techniques for their children.
• Instructed children on the importance of good oral health habits.
• Administered local anesthesia and nitrous oxide.