Tammy Pascuzzi
Business Analyst
Irwin,PA
Summary
Experienced Business Analyst offering 12 years of technical background in Global Mobility domestic and international assignment tracking at KPMG, LLP. Expert at gathering business requirements, collaborating with development and QA teams, testing end to end application functionality, and leading user acceptance testing and end-user training. Accomplished at leveraging past lessons learned to influence future decision-making. Throughout my career in technology I have demonstrated a proactive approach to working on a large, fast-paced team with multiple competing priorities. I bring creative solutions to complex issues and real-time problem-solving flexibility.
Overview
28
28
years of professional experience
Work History
Business Analyst
KPMG, LLP
10.2011 - 02.2023
- Participated in requirements gathering and requirements review sessions with external and internal clients and created business process flows and visual representations
- Responsible for second level application support for client users in a technical support environment
- Monitored ticket queue and acted as a subject matter expert to assist team members in resolving reported issues in a timely manner
- Responsible for driving system transformation activities through the product development lifecycle and deployment
- Worked with clients to resolve issues in a timely manner across multiple applications
- Developed a clear vision of functional capabilities of applications and understood business logic with a basic understanding of the technical implementation
- Evaluated problems reported by clients and provided logical solutions that resolved the issue and addressed the root cause
- Responsible for troubleshooting and solving a wide variety of issues including data issues, integration issues, and faulty business logic/requirement gaps to determine the best solution
- Worked with system/database administrators and development team to resolve issues
- Took ownership of tasks assigned to me and met SLAs within stipulated time
- Ensured that effective design, development, validation, and support activities were in line with organizational practices
- Created UI rules, data models, data transformation rules and supporting documentation
- Suggested improvements in processes and design workaround solutions
- Established and maintained collaborative and trusting relationships with stakeholders, team members, and clients
- Demonstrated the ability to handle high work pressure and the ability to manage multiple competing priorities
- Acted as the first point of escalation for urgent production support issues
- Guided clients through their business processes and recommend solutions for efficiency
- Ability to function in a close team environment and communicate effectively within the team
- Experience with ServiceNow and some Azure DevOps tasks
- Industry knowledge through experience at KPMG
Programmer Analyst II
Nelnet
09.2004 - 06.2011
- Full life-cycle design, development, testing, maintenance, implementation, and deployment of software application modules
- Tested and researched issues reported to determine root cause of the issue and best approach to resolve the issue
- Conducted system analysis to maintain and improve AS/400 system performance
- Queried databases for information needed for reporting and troubleshooting issues reported
Programmer Analyst II
Absolute Integrated Solutions (AIS)
04.2000 - 05.2004
- Full life-cycle design, development, maintenance, implementation of software application modules.
- Responsible for project to convert AS/400 data and reports to PDF documents.
- Queried databases for information needed for report processing and troubleshooting issues reported by business analyst
- Conducted system analysis and implementation to maintain and improve system performance
- Monitored AS400 system and was on call 24/7 to resolve system error messages and responded appropriately
Programmer Analyst
Heilig-Meyers Company
09.1997 - 03.2000
- Designed, developed, maintained, and implemented software application modules in a large, multi-model environment.
- Researched issues reported by internal client to determine root cause and best solution to resolve the issue
- Unit tested and implemented changes
- Monitored AS/400 system and was on call 24/7 to resolve system error messages and responded appropriately
Programmer
Westmoreland County
05.1995 - 09.1997
- Full life cycle design and development of application modules for numerous judicial information system applications
- Resolved basic hardware problems for judges and support staff at the courthouse
- Worked closely with internal users to design and develop software applications
Education
Information Technology
Seton Hill University
Greensburg, PAAssociate of Science - Information Technology
Westmoreland County Community College
Youngwood, PASkills
- Strong interpersonal skills
- Strong commitment to customer service
- Excellent written and oral communication skills with both internal and external clients
- A history of consistently meeting client expectations and project deadlines
- Flexibility to evolve with the business and client requests
- Strong attention to detail and the ability to manage and prioritize multiple tasks in a dynamic, client-facing environment
- Consulting and troubleshooting skills to efficiently respond to client requests
- Strong analytical and problem-solving skills in a fast paced, multi-tasking environment
- Troubleshoot and resolve complex production issues quickly
- Comfortable working in a dynamic team environment where projects and deadlines often require flexible work schedules
- Perform tasks with minimal supervision and manage projects from start to finish
- Quickly prioritize tasks and change focus
- Experience in supporting clients with Oracle interfaces
- Basic knowledge of SQL
- Advanced knowledge of Microsoft 365 Word, Excel, Powerpoint, Project, and Visio
Timeline
Business Analyst
KPMG, LLP
10.2011 - 02.2023
Programmer Analyst II
Nelnet
09.2004 - 06.2011
Programmer Analyst II
Absolute Integrated Solutions (AIS)
04.2000 - 05.2004
Programmer Analyst
Heilig-Meyers Company
09.1997 - 03.2000
Programmer
Westmoreland County
05.1995 - 09.1997
Information Technology
Seton Hill University
Associate of Science - Information Technology
Westmoreland County Community College
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