Onboarding Manager with strengths in training, employee engagement, and coaching. Skilled in streamlining intake, guiding new hires, and building smooth handoffs that support strong early performance and compliance.
Work History
Intern
2 Months
Telos Academy | 08.2026 - Current
Supported instructors with lesson preparation and classroom materials
Assisted with email communication and student follow-up
Organized learning resources and administrative supplies
Helped resolve routine student inquiries with professionalism
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Onboarding Manager
2 Years 5 Months
Just Serve Insurance Solutions | 05.2024 - Current
Managed onboarding workflows, ensuring accurate intake and seamless handoff to contracting managers & up-lines.
Coordinated agent setup tasks, gathering required documentation and resolving missing information promptly.
Guided new agents through enrollment steps and system navigation with clear communication.
Maintained accurate onboarding records in CRM and tracking systems for timely follow-up and compliance.
Planned, organized, and managed team events
Regularly reviewed industry trends and best practices for onboarding to ensure the organization stayed at the forefront of employee engagement.
Enhanced new hire experience with personalized orientation sessions and mentorship opportunities.
Monitored progress of new hires throughout the onboarding process, providing feedback and guidance as necessary.