Customer-focused professional with a strong background in retail, hospitality, and operations. Expertise in building customer relationships, accurately assessing needs, and providing tailored recommendations in fast-paced environments. Recognized for adaptability and commitment to creating positive customer interactions.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Clinical Manager | Operations & Procurement
Apple Healthcare Group
Knoxville, TN
03.2022 - 08.2026
Managed procurement, inventory, vendor relationships, and accounts payable to ensure timely fulfillment of operational requirements.
Led daily operations supporting six providers across five specialties, coordinating workflow, scheduling, inventory, and competing priorities.
Recruited, trained, and supervised staff, upholding service quality and operational standards.
Served as primary point of contact for clients, addressing concerns and resolving problems to enhance customer satisfaction.
Server | Bartender
Black Dog Brewery
Knoxville, TN
11.2025 - 08.2026
Delivered attentive, personalized service while managing 6–8 tables and competing customer needs in a high-volume environment.
Fostered relationships with regular guests by delivering welcoming, professional experiences that promoted repeat visits.
Boosted sales through tailored recommendations, product pairings, and strategic upselling.
Maintained detailed product knowledge and provided tailored recommendations based on individual guest preferences.
Utilized Toast POS to accurately process orders, payments, split checks, and to-go transactions.
Nutrition Technician | Retail Cashier
Dolly Parton Children's Hospital
Knoxville, TN
10.2020 - 02.2022
Delivered friendly, efficient customer service while operating cash registers in hospital cafeteria and retail areas, enhancing overall patient and visitor experience.
Processed cash and card transactions accurately while assisting patients, families, staff, and visitors.
Assisted customers with purchases, answered questions, and responded to individual needs in a busy hospital environment.
Prepared and served food while following dietary requirements, food-safety standards, and established procedures.
Maintained clean, organized service areas and collaborated with staff to ensure timely service delivery, supporting smooth operations in high-demand environment.
Education
Masters of Science - Orthotics and Prosthetics
Northwestern University
Chicago, IL
05-2028
Bachelor of Science -
University of Tennessee
Knoxville, TN
05-2022
Skills
Customer experience enhancement
Sales strategies and upselling
Product expertise & recommendations
Needs assessment for customers
Payment processing systems
Tailored service solutions
Problem solving and conflict resolution
Operations & inventory management
Guest engagement & communication skills
Collaborative teamwork
Prioritization & multitasking abilities
Professionalism & reliability
Certification
Certified Medical Assistant, BLS: First Aid and CPR, ABC Certified
Store Manager / Product Development & Procurement Manager at Fred's ProvidoreStore Manager / Product Development & Procurement Manager at Fred's Providore