Tiare Libarios-Moses
HONOLULU
Summary
Dynamic leader in hospitality operations, known for effective team leadership and customer experience enhancement. Expertise in training and mentoring staff to achieve high service standards and operational excellence.
Overview
12
12
years of professional experience
Work History
General Manager of Operations
Honolulu Coffee Company
Honolulu, HI
02.2025 - Current
- Implemented training programs for staff, improving service quality and employee performance.
- Coordinated inventory management, ensuring optimal stock and operational needs.
- Analyzed sales data to forecast trends, informing strategic decision-making for product offerings.
- Oversaw daily operations, ensuring consistent adherence to company policies and customer satisfaction standards.
- Daily manages the operations for Front of the House staff with an average of 200 guest checks per day.
- Enhanced customer satisfaction with proactive communication and creating a welcoming space for the guests in this community.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Assistant Manager
Et. al Restaurant
Honolulu, HI
02.2023 - 02.2025
- Assisted in managing daily operations to maintain high hospitality service standards.
- Developed multiple staff training programs to enhance team performance and customer satisfaction.
- Implemented weekly scheduling and training schedules.
- Created daily sales goals for the team to hit monthly budgets.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Server Manager
Outback Steakhouse Hawaii Kai
Hawaii Kai, HI
04.2014 - 02.2023
- Led team to deliver exceptional customer service, enhancing guest satisfaction and retention.
- Trained and mentored approximately 20 staff members on menu knowledge and service standards, improving overall performance.
- Implemented efficient scheduling practices, optimizing labor costs while maintaining service quality.
- Communicated with the Front of House and Back of House to create an efficient flow during the busy food service.
- Monitored server performance and provided feedback to enhance server delivery.
- Trained team members on server hospitality and fostering a culture of continuous learning and growth.
Education
No Degree - Liberal Arts And Sciences
Kapiolani Community College
Honolulu, HIHigh School Diploma -
Sacred Hearts Academy
Honolulu, HI05.2014
Skills
- Operations management
- Team skill enhancement
- Business analysis
- Client relationship building
- Hospitality operations experience
- Health and safety compliance
- Effective team leadership
- Problem-solving
- Active listening
- Customer experience enhancement
- Scheduling
- Team building
Timeline
General Manager of Operations
Honolulu Coffee Company
02.2025 - Current
Assistant Manager
Et. al Restaurant
02.2023 - 02.2025
Server Manager
Outback Steakhouse Hawaii Kai
04.2014 - 02.2023
No Degree - Liberal Arts And Sciences
Kapiolani Community College
High School Diploma -
Sacred Hearts Academy