Summary
Overview
Work History
Education
Skills
Timeline
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Camelia Broughton

Asheville,NC

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

26
26
years of professional experience

Work History

Fine-Dining-Hostess

Biltmore Estate
03.2024 - Current
  • Enhanced guest experience by providing warm greetings and efficiently managing reservations.
  • Supported fellow team members whenever necessary— serving, bussing tables, and offering assistance— to guarantee a seamless dining experience for patrons.
  • Boosted customer satisfaction through attentive service and proactive problem solving.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Developed strong relationships with regular patrons, fostering loyalty and repeat business.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.

Afterschool Assistant

Asheville City Schools
09.2023 - Current
  • Established clear expectations for behavior during after-school hours, maintaining a respectful atmosphere conducive to learning.
  • Assisted in the supervision of outdoor playtime activities while ensuring safety protocols were followed at all times by both staff members and participants alike.
  • Developed trusting relationships with both students and parents, fostering a supportive and welcoming environment for all participants.
  • Facilitated constructive peer interactions among children with diverse backgrounds, fostering a sense of community and inclusion within the program.
  • Kept children between ages of 5 and 7 safe and secure with vigilant oversight.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Assistant Manager

Food Lion
04.2023 - 07.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Delivery Driver

Amazon Logistics
03.2023 - 04.2023
  • Delivered packages to customer doorsteps and business offices.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Verified accuracy of all deliveries against order forms.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

K-2 After School Assistant/Substitute Teacher

Yancey County Schools
08.2015 - 03.2023
  • Provided a safe space for students to relax and destress after school, allowing them to unwind before returning home for the evening.
  • Served as a mentor for younger students, offering guidance on topics such as time management, organization, and goalsetting.
  • Developed trusting relationships with both students and parents, fostering a supportive and welcoming environment for all participants.
  • Managed daily attendance records and communicated any concerns or updates to parents or guardians promptly.
  • Collaborated with teachers to identify struggling students in need of additional support outside of school hours.
  • Assisted in the supervision of outdoor playtime activities while ensuring safety protocols were followed at all times by both staff members and participants alike.
  • Established clear expectations for behavior during after-school hours, maintaining a respectful atmosphere conducive to learning.
  • Contributed to a positive learning environment by modeling appropriate behavior and consistently exhibiting professionalism in interactions with both students and colleagues.
  • Supported students'' academic progress by providing tutoring in subjects such as math, science, and language arts.
  • Assisted with homework completion, ensuring that each student understood the material before moving on to new concepts.

Deli Professional

Ingles Markets Inc
03.2012 - 08.2013
  • Mastered various slicing techniques to provide customers with the perfect thickness and presentation for their deli selections.
  • Performed regular equipment maintenance checks to prevent downtime and ensure efficient operation.
  • Collaborated with management to develop creative promotional strategies that drove increased sales of specialty items.
  • Reduced food spoilage by implementing proper storage techniques and conducting timely stock rotation.
  • Provided excellent customer service by promptly addressing concerns and offering suitable solutions.
  • Trained new employees on deli operations, ensuring consistent quality standards across the team.
  • Ensured proper food safety protocols were followed, resulting in zero health code violations during tenure.
  • Assisted team members with various tasks to maintain smooth operations during peak hours.
  • Managed inventory effectively to minimize waste and ensure optimal product availability at all times.

Assistant Cook

S.C Conpet S.A
03.1998 - 06.2009
  • Prepared food orders to support waitstaff and other team members.
  • Maintained open communication with front-of-house staff regarding menu items or special requests.
  • Assisted with inventory management, contributing to cost control and minimized food waste.
  • Mentored junior staff members by sharing knowledge of cooking techniques and best practices within the industry.
  • Maintained proper food safety practices, ensuring a healthy and safe dining environment for guests.
  • Collaborated with team members to execute successful daily meal services for up to 200 guests.
  • Assisted catering teams during special events, ensuring timely delivery of exceptional meals while working under pressure.

Education

BBA - Business Administration And Management

Mars Hill University
Mars Hill, NC
08.2027

Associate of Applied Science - Human Services

Mayland Community College
Spruce Pine, NC
05.2015

Skills

  • Food safety awareness
  • Strong multitasking
  • Reservation handling
  • Phone Etiquette
  • Guest Relations
  • Exceptional communication
  • Personal grooming
  • Customer Service
  • Guest Engagement
  • Effective Multitasking
  • High-volume dining

Timeline

Fine-Dining-Hostess

Biltmore Estate
03.2024 - Current

Afterschool Assistant

Asheville City Schools
09.2023 - Current

Assistant Manager

Food Lion
04.2023 - 07.2023

Delivery Driver

Amazon Logistics
03.2023 - 04.2023

K-2 After School Assistant/Substitute Teacher

Yancey County Schools
08.2015 - 03.2023

Deli Professional

Ingles Markets Inc
03.2012 - 08.2013

Assistant Cook

S.C Conpet S.A
03.1998 - 06.2009

BBA - Business Administration And Management

Mars Hill University

Associate of Applied Science - Human Services

Mayland Community College

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Camelia Broughton