Compassionate Direct Support Professional with extensive experience at RHA, skilled in crisis intervention and behavior management. Proven ability to enhance clients' quality of life through tailored care plans and exceptional customer service. Strong time management and defensive driving skills ensure safety and efficiency in all interactions.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
RHA
Marietta, GA And Kernersville, NC
01.2025 - Current
Assisted individuals with daily living activities and personal care routines.
Supported clients in achieving personal goals and enhancing social skills.
Documented client progress and maintained accurate records of services provided.
Collaborated with interdisciplinary teams to develop individualized support plans.
Provided crisis intervention and conflict resolution support as needed.
Implemented behavior management strategies to promote positive outcomes for clients.
Advocated for clients' rights and needs within the community setting.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Driver
Cobb County School District
Acworth, GA
07.2025 - 02.2026
Operated school buses safely, adhering to traffic laws and safety regulations.
Conducted routine vehicle inspections to ensure operational readiness and safety compliance.
Managed student loading and unloading procedures, ensuring a safe environment.
Assisted with route planning to optimize efficiency and timeliness of transport services.
Communicated effectively with students, parents, and school staff regarding transportation schedules.
Followed all relevant traffic laws and safety regulations.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Direct Support Professional
Faith Medical Services
Woodstock, GA
01.2025 - 06.2025
Assist with ADL
Maintained clean, safe, and well-organized patient environment.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Participated in ongoing training opportunities to stay current on best practices in disability support services.
Resident Care Tech
Highland River Behavioral Health (MMC)
Marietta, GA
04.2024 - 01.2025
Assisted residents with daily living activities to promote independence and well-being.
Monitored patient behavior and reported changes to healthcare team promptly.
Implemented care plans under supervision, ensuring adherence to treatment protocols.
Maintained accurate documentation of patient interactions and progress notes.
Educated residents on coping techniques and behavioral management skills.
Enhanced residents'' quality of life by providing compassionate and attentive care.
Participated in ongoing training opportunities to stay current on best practices for resident care techniques and industry standards.
Customer Service Representative
Skin Therapy Studio
Greensboro, NC
10.2023 - 04.2024
Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
Assisted clients in selecting appropriate skin therapy products based on individual needs.
Managed appointment scheduling, ensuring optimal use of time and resources.
Educated customers on treatment options, enhancing understanding and satisfaction.
Collaborated with team members to improve service delivery and customer experience.
Implemented feedback mechanisms to gather insights for service enhancement initiatives.
Maintained accurate records of client interactions and service history for follow-up care.
Customer Service Representative
Bond James Bond Inc.
Carterville, GA
06.2022 - 10.2023
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.