Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Patient Care Technician/Phlebotomist
Medical City North Hills
North Richland Hills
04.2024 - Current
Provide direct patient care including bathing, grooming, repositioning, and mobility assistance
Obtain and document vital signs, intake/output, and patient observations
Perform venipuncture and specimen collection following hospital protocols
Assist nurses with patient care tasks and respond promptly to patient needs
Maintain patient safety, infection control, and HIPAA compliance
Support patient comfort during procedures and routine care
Certified Nursing Assistant
Legacy Health Care
North Richland Hills
11.2023 - Current
Provided compassionate care to patients in accordance with individual care plans.
Assisted nursing staff with daily patient activities and personal hygiene tasks.
Monitored vital signs and reported changes to the healthcare team promptly.
Documented patient information accurately in electronic health records systems.
Insurance Agent
Auto Club of Southern California
Coppell
07.2017 - 06.2022
Managed high call volumes in a fast-paced, deadline-driven environment while meeting performance metrics
Handled First Notice of Loss (FNOL) calls and completed claims intake accurately and efficiently
Collected detailed accident and loss information to initiate insurance claims
Accessed and updated customer accounts, policies, and coverage details
Educated customers on insurance products, policy terms, and coverage options
Recommended appropriate products based on customer needs