Hi, I’m
Camella Woodbury
Levittown,PA
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Summary
Detail-oriented individual with exceptional communication and project management skills. Exhibits the ability to handle multiple tasks efficiently in fast-paced environments. Recognized for a proactive approach to problem-solving and a focus on process optimization.
Overview
12
years of professional experience
4
years of post-secondary education
Work History
CENLAR FSBEwing, NJ
Vendor Manager, Sr.
09.2022 - Current
Job overview
- Oversee and manage third-party tax vendor to ensure contractual obligations are met
- Complete annual scheduled risk assessments and ratings
- Complete various vendor audits to ensure guidelines are being followed
- Primary point of contact between internal business units and vendor for escalated issues
- Organize vendor's onsite quarterly visits
- Facilitate regular scheduled Operations Calls with vendor to discuss initiatives, risk and ongoing monitoring activities
- Develop and implement new processes
- Document and complete process change forms for all new processes
- Conduct detailed data analysis and reporting to identify trends and provide actionable insight for process improvements
- Facilitate knowledge sharing sessions among vendor and business units to drive process improvements and cost reductions.
CENLAR FSBEwing, NJ
Quality Program Analyst, Sr.
11.2021 - 09.2022
Job overview
- Created and revised test questions, queries, and procedures for ongoing structured testing of the team's schedule
- Designed test plans for validation of remediation management activities
- Tested and validated prior issues and findings to ensure effective implementation of new or enhanced processes and controls
- Participated in risk and control-related special projects, providing critical analysis to mitigate fair lending risks
- Scheduled testing for the Quality Testing team, adhering to the methodology for sample selection and escalation thresholds as per established policies
- Oversaw the production, review, and approval of periodic reports, ensuring compliance with regulatory requirements
- Led change management initiatives to ensure smooth transitions during periods of organizational growth or restructuring.
- Implemented quality control measures for all program deliverables, elevating standard of outputs and increasing participant satisfaction.
- Restructured procedures through coordination with compliance director to create and execute projects.
CENLAR FSBEwing, NJ
Operations Technical Analyst I
01.2021 - 11.2021
Job overview
- Collaborated with technology and business units to determine borrower communications technology and logic requirements
- Assisted with daily and monthly reporting, maintaining and updating letter and email templates in Policy Tech
- Provided QC review of letter templates and performed final audits prior to implementation
- Corrected and updated audit findings based on logic requirements, ensuring compliance with regulatory standards
- Provided daily reporting and follow-up on outstanding CSR requests
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
CENLAR FSBEwing, NJ
Imaging Implementation Analyst
01.2017 - 01.2021
Job overview
- Oversaw imaging vendor deliverables, ensuring initiatives met specifications, timelines, and budgets
- Acted as liaison between business groups and vendor, identified project scope, documented needs and benefits
- Developed project plans, identified dependencies and resource needs, and maintained risk and issue logs
- Created test scripts, oversaw user acceptance testing, and introduced new technology into production
- Facilitated regular project team meetings, documented and followed up on action items
- Consistently met or exceeded implementation objectives by maintaining a high level of organization and attention to detail.
- Provided ongoing support post-implementation, ensuring seamless transitions for users while addressing any concerns promptly.
- Identified areas for improvement and implemented necessary changes, resulting in successful project completion.
- Collaborated closely with developers to identify potential improvements in software design, leading to more efficient implementations.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
CENLAR FSBEwing, NJ
Tax and Insurance Processor II
08.2013 - 01.2017
Job overview
- Led a team of 5 in obtaining legal descriptions for tax contracts, ensuring timely and accurate completion of tasks
- Monitored and adjusted team members' daily functions to maximize skill set utilization and efficiency
- Responded to escalated loan-level issues and participated in client conference calls to resolve problems
- Interviewed potential candidates and trained new hires, continuously enhancing team processes and procedures
- Created and implemented project plans and performed root cause analysis on trending issues
- Developed custom solutions tailored to individual clients'' needs which ultimately increased overall client retention rates.
BANK OF AMERICACharlotte, NC
Home Service Specialist II
03.2013 - 08.2013
Job overview
- Processed mortgage loans approved by an Underwriter or an automated decision system
- Obtained SASE1 level signoff authority to clear underwriting conditions within three months
- Reviewed and verified assets, cleared fraud alerts, and signed off on appraisal reports
- Reviewed titles for open liens or judgments and submitted electronic files to underwriting within timeframes
- Analyzed documents requested for loan approval within salability guidelines
Education
Gwynedd Mercy UniversityPhiladelphia, PA
MBA from Business Administration minor Leadership
01.2015 - 08.2018
Skills
Operational improvements
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vendor Manager, Sr.
CENLAR FSB
09.2022 - Current
Quality Program Analyst, Sr.
CENLAR FSB
11.2021 - 09.2022
Operations Technical Analyst I
CENLAR FSB
01.2021 - 11.2021
Imaging Implementation Analyst
CENLAR FSB
01.2017 - 01.2021
Gwynedd Mercy University
MBA from Business Administration minor Leadership
01.2015 - 08.2018
Tax and Insurance Processor II
CENLAR FSB
08.2013 - 01.2017
Home Service Specialist II
BANK OF AMERICA
03.2013 - 08.2013
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