Hi, I’m
Camella Woodbury
Levittown,PA
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Summary
Detail-oriented individual with exceptional communication and project management skills. Exhibits the ability to handle multiple tasks efficiently in fast-paced environments. Recognized for a proactive approach to problem-solving and a focus on process optimization.
Overview
12
years of professional experience
4
years of post-secondary education
Work History
CENLAR FSBEwing, NJ
Vendor Manager, Sr.
09.2022 - Current
Job overview
- Oversee and manage third-party tax vendor to ensure contractual obligations are met
- Complete annual scheduled risk assessments and ratings
- Complete various vendor audits to ensure guidelines are being followed
- Primary point of contact between internal business units and vendor for escalated issues
- Organize vendor's onsite quarterly visits
- Facilitate regular scheduled Operations Calls with vendor to discuss initiatives, risk and ongoing monitoring activities
- Develop and implement new processes
- Document and complete process change forms for all new processes
- Conduct detailed data analysis and reporting to identify trends and provide actionable insight for process improvements
- Facilitate knowledge sharing sessions among vendor and business units to drive process improvements and cost reductions.
CENLAR FSBEwing, NJ
Quality Program Analyst, Sr.
11.2021 - 09.2022
Job overview
- Created and revised test questions, queries, and procedures for ongoing structured testing of the team's schedule
- Designed test plans for validation of remediation management activities
- Tested and validated prior issues and findings to ensure effective implementation of new or enhanced processes and controls
- Participated in risk and control-related special projects, providing critical analysis to mitigate fair lending risks
- Scheduled testing for the Quality Testing team, adhering to the methodology for sample selection and escalation thresholds as per established policies
- Oversaw the production, review, and approval of periodic reports, ensuring compliance with regulatory requirements
- Led change management initiatives to ensure smooth transitions during periods of organizational growth or restructuring.
- Implemented quality control measures for all program deliverables, elevating standard of outputs and increasing participant satisfaction.
- Restructured procedures through coordination with compliance director to create and execute projects.
CENLAR FSBEwing, NJ
Operations Technical Analyst I
01.2021 - 11.2021
Job overview
- Collaborated with technology and business units to determine borrower communications technology and logic requirements
- Assisted with daily and monthly reporting, maintaining and updating letter and email templates in Policy Tech
- Provided QC review of letter templates and performed final audits prior to implementation
- Corrected and updated audit findings based on logic requirements, ensuring compliance with regulatory standards
- Provided daily reporting and follow-up on outstanding CSR requests
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
CENLAR FSBEwing, NJ
Imaging Implementation Analyst
01.2017 - 01.2021
Job overview
- Oversaw imaging vendor deliverables, ensuring initiatives met specifications, timelines, and budgets
- Acted as liaison between business groups and vendor, identified project scope, documented needs and benefits
- Developed project plans, identified dependencies and resource needs, and maintained risk and issue logs
- Created test scripts, oversaw user acceptance testing, and introduced new technology into production
- Facilitated regular project team meetings, documented and followed up on action items
- Consistently met or exceeded implementation objectives by maintaining a high level of organization and attention to detail.
- Provided ongoing support post-implementation, ensuring seamless transitions for users while addressing any concerns promptly.
- Identified areas for improvement and implemented necessary changes, resulting in successful project completion.
- Collaborated closely with developers to identify potential improvements in software design, leading to more efficient implementations.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
CENLAR FSBEwing, NJ
Tax and Insurance Processor II
08.2013 - 01.2017
Job overview
- Led a team of 5 in obtaining legal descriptions for tax contracts, ensuring timely and accurate completion of tasks
- Monitored and adjusted team members' daily functions to maximize skill set utilization and efficiency
- Responded to escalated loan-level issues and participated in client conference calls to resolve problems
- Interviewed potential candidates and trained new hires, continuously enhancing team processes and procedures
- Created and implemented project plans and performed root cause analysis on trending issues
- Developed custom solutions tailored to individual clients'' needs which ultimately increased overall client retention rates.
BANK OF AMERICACharlotte, NC
Home Service Specialist II
03.2013 - 08.2013
Job overview
- Processed mortgage loans approved by an Underwriter or an automated decision system
- Obtained SASE1 level signoff authority to clear underwriting conditions within three months
- Reviewed and verified assets, cleared fraud alerts, and signed off on appraisal reports
- Reviewed titles for open liens or judgments and submitted electronic files to underwriting within timeframes
- Analyzed documents requested for loan approval within salability guidelines
Education
Gwynedd Mercy UniversityPhiladelphia, PA
MBA from Business Administration minor Leadership
01.2015 - 08.2018
Skills
Operational improvements
Documentation and control
Document management
Operations management
Vendor performance management
Vendor relationships
Vendor evaluation
Issue and complaint resolution
Quality assurance
Effective communication
Problem resolution
Decision-making
Multitasking
Time management
Escalation management
Complaint handling
Project Management
MS Office
User Acceptance Testing
Data Analysis
Internal Audit
Coaching & Mentoring
Quality Assurance Reviews
File Review
Loan Documentation
Regulatory Compliance
Effective Communication
Process Improvement
Policies and Procedures
Loan Operations
Risk Management
Fair Lending
Innovator
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vendor Manager, Sr.
CENLAR FSB
09.2022 - Current
Quality Program Analyst, Sr.
CENLAR FSB
11.2021 - 09.2022
Operations Technical Analyst I
CENLAR FSB
01.2021 - 11.2021
Imaging Implementation Analyst
CENLAR FSB
01.2017 - 01.2021
Gwynedd Mercy University
MBA from Business Administration minor Leadership
01.2015 - 08.2018
Tax and Insurance Processor II
CENLAR FSB
08.2013 - 01.2017
Home Service Specialist II
BANK OF AMERICA
03.2013 - 08.2013