Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Vendor Manager
Transamerica
02.2022 - Current
Managed vendor performance to maximize profitability and achieve financial objectives.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Negotiated and executed contracts on behalf of department.
Organized and updated databases, records and other information resources.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Created reports, presentations and other materials for executive staff.
Identified opportunities to streamline processes and improve office operations and efficiency.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Built and managed processes for tracking and monitoring department performance.
Implemented project management techniques to overcome obstacles and increase team productivity.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Human Resource Executive Assistant
Transamerica
05.2012 - 02.2022
Handled confidential and sensitive information with discretion and tact.
Managed over 5 executive's calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Organized and coordinated conferences and monthly meetings.
Processed travel expenses and reimbursements for executive team and senior management group.
Used advanced software to prepare documents, reports, and presentations.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Facilitated training and onboarding for incoming office staff.
Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Conducted research and analyzed data to provide detailed reports on various business topics.
Transcribed meeting minutes to support sales, business development and senior management teams.
Updated and maintained confidential databases and records.
Worked with senior management to initiate new projects and assist in various processes.
Claims Customer Service Representative
Transamerica
09.2011 - 05.2012
Fielded customer complaints, escalating complex issues to management for resolution.
Advised customers on required information for claim submissions to progress applications.
Set up customer payment plans to cover annual policies and renewals.
Assessed customer needs and recommended suitable insurance policies.
Trained new customer service representatives on best practices, policies and procedures.
Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
Liaised with insurance carriers to resolve billing errors and discrepancies.
Posted payments to accounts and maintained records.
Education
No Degree - Human Resource Management Certificate Level 2
Tarrant County College
Fort Worth, Tx
05.2023
Associate of Arts - Business Administration And Management
Tarrant County College District
Fort Worth, TX
05.2019
High School Diploma -
Duncanville High School Honors Academy
Duncanville, TX
05.2001
Skills
Hiring and Terminations
Operational Processes
Sandwich Artistry
Forecasting
Microsoft Office
Planning and Prioritization
Business Needs Identification
Financial and Operational Reportings
Vendor Relations
Human Resources Management Software
Critical Thinking
Customer Satisfaction Evaluation
Inventory Oversight
Customer Needs Assessments
Operational Improvements
Timeline
Vendor Manager
Transamerica
02.2022 - Current
Human Resource Executive Assistant
Transamerica
05.2012 - 02.2022
Claims Customer Service Representative
Transamerica
09.2011 - 05.2012
No Degree - Human Resource Management Certificate Level 2
Tarrant County College
Associate of Arts - Business Administration And Management
Vendor Relationship Manager, Trade Services at The Hongkong and Shanghai Banking Corporation Ltd.Vendor Relationship Manager, Trade Services at The Hongkong and Shanghai Banking Corporation Ltd.