Cameo Posada
North Port
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Property Manager
Lakes at North Port
12.2023 - Current
- Effectively managed tenant relations, addressing concerns, and resolving disputes to ensure satisfaction.
- Coordinated property inspections, maintenance requests, and vendor services to maintain property quality.
- Managed monthly budgets, ensuring accurate tracking of expenses, and effective financial reporting.
- Scheduled and conducted move-out walk-throughs, coordinating repairs, and ensuring tenant compliance with lease agreements.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Multi-Site Community Manager
Grande Court Apartments
North Port
06.2021 - 12.2023
- Improved NOI through rent growth and expense management.
- Managed day-to-day operations of a tax credit property, ensuring compliance with Low-Income Housing Tax Credit (LIHTC) regulations and guidelines.
- Answered incoming calls in a timely manner and directed them appropriately.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Greeted visitors and answered incoming calls, providing information to callers or residents.
Assistant Property Manager
Toledo Club Apartments
North Port
01.2018 - 05.2021
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems, and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction among neighbors.
- Ensured compliance with local laws and regulations related to property management.
Education
High School Diploma -
Charlotte High School
Punta Gorda, FL05.2010
Skills
- Time management
- Fair housing compliance
- Property marketing and promotion
- Eviction procedures
- Financial budgeting and reporting
- Customer service
- Clear oral/written communication
- Billing
- Office management
- Training and coaching
- Administrative support
- Data entry
Accomplishments
- Tenant Satisfaction Excellence: Recognized for maintaining high tenant satisfaction scores (over 90%) based on resident surveys, demonstrating exceptional customer service and responsiveness to tenant needs.
- Budget Management Success: Managed property budgets with a track record of staying within 3% of budgeted expenses while maintaining high-quality property maintenance and operations.
- Outstanding Lease Renewal Rate: Increased lease renewal rate by 15% year-over-year through proactive tenant engagement and retention strategies.
References
References available upon request.
Timeline
Property Manager
Lakes at North Port
12.2023 - Current
Multi-Site Community Manager
Grande Court Apartments
06.2021 - 12.2023
Assistant Property Manager
Toledo Club Apartments
01.2018 - 05.2021
High School Diploma -
Charlotte High School
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