RAYMOND DELFA JR
North Port
Summary
Dynamic and results-driven professional seeking a supervisory or managerial role within a window and door company, offering extensive experience in overseeing and coordinating the activities of mechanics, installers, and service technicians. Proven expertise in retrofitting windows and sliding doors, supported by certifications from industry leaders such as PGT, Andersen DSN, Marvin Windows and Doors, and WIN Door for warranty work and part replacement. Committed to quality control and customer satisfaction through meticulous attention to detail in reglazing glass of all sizes and shapes. Strong track record of enhancing operational efficiency while maintaining compliance with factory warranty standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Installation Manager
Window Nation
11.2024 - Current
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Streamlined installation processes for increased productivity and reduced project timelines.
- Maintained detailed records of completed installations for future reference or troubleshooting needs as well as warranty purposes.
- Coordinated all aspects of installations including labor allocation, material procurement, permitting approvals, site preparation work.
Service Manager
Sunbelt Home Solutions
11.2023 - 10.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Lead service tech
Absolute Door and Window
09.2017 - 10.2023
- Job duties include reglazing, changing constant force balance rods and troubleshooting window problems with PGT impact windows.
- Installation PGT windows and sliding glass patio doors.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
Customer Service, technical support
Jeld-Wen
09.2011 - 08.2017
- Diagnoses and troubleshoots problems of installation, places orders for parts under warranty.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Installer
Heritage Glass
07.2010 - 07.2011
- Installed windows and cut and reglazed glass (all phases of glass work).
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
Team Leader
PGT Industries
01.2000 - 05.2010
- Manufactured windows, team leader in Win Guard dept, also was a plant specialist and worked in various departments proficiently.
- Given many recognitions for quality of work and new ideas for manufacturing the product.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
High School -
J.P. Stevens High School
Edison, NJ06.1982
Skills
- Customer service
- Workload prioritization
- Installation planning
- Field operations
- Task delegation
- Scheduling coordination
- Crew management
- Cost estimation
Accomplishments
Certifications:
Andersen DSN
PGT for retro fitting windows and doors, also reglazing certified
Certification
- Andersen DSN
- PGT - for retro fitting windows and doors, also reglazing certified.
- Marvin Windows and Doors
- WIN Door certified for installation and service warranty work.
Timeline
Installation Manager
Window Nation
11.2024 - Current
Service Manager
Sunbelt Home Solutions
11.2023 - 10.2024
Lead service tech
Absolute Door and Window
09.2017 - 10.2023
Customer Service, technical support
Jeld-Wen
09.2011 - 08.2017
Installer
Heritage Glass
07.2010 - 07.2011
Team Leader
PGT Industries
01.2000 - 05.2010
High School -
J.P. Stevens High School
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