Kiana Presto
Las Vegas,NV
Summary
Dedicated hostess/cashier with over two years of experience and great attitude in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. History of offering strong multitasking, problem-solving skills, as well as strengths in hospitality and customer service.
Overview
2
2
years of professional experience
Work History
Hostess/Cashier
Red Rock Casino
07.2022 - 01.2023
- Enhanced customer service experience by warmly greeting and escorting guests based on guest preferences and seating availability. Sat 200-500 people per shift.
- Coordinated with waitstaff, kitchen and managers/executives to ensure each guest was satisfied with their service. Relayed guest comments or suggestions to manager on duty for further action.
- Diligently handled transactions by mastering POS systems, credit, and cash to ensure accuracy of both cash flow and customer orders. Trained new staff to use technical systems to maintain high standards of service.
- Managed reservations and facilitated to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess/Cashier
Ichiban Japanese Steakhouse
03.2023 - Current
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Business Administration And Management
University of Las Vegas Nevada
Las Vegas, NV2025
High School Diploma -
Adelson Education Campus
Las Vegas05.2021
Skills
- Assigning and Setting Table Arrangements
- Dining Room Cleaning and Upkeep
- Front- and Back-Of-House Coordination Greeting and Escorting Guests
- Hospitality Service Expertise and Prioritization
- POS Processing
- Table Monitoring and Turnover
- Transactions and Cash Management/Cash Register Operations
Timeline
Hostess/Cashier
Ichiban Japanese Steakhouse
03.2023 - Current
Hostess/Cashier
Red Rock Casino
07.2022 - 01.2023
Business Administration And Management
University of Las Vegas Nevada
High School Diploma -
Adelson Education Campus
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