Cameron Bird
Missoula,MT
Summary
Dedicated customer service professional skilled in effective communication and problem resolution. Experience in managing client interactions and maintaining accurate records, contributing to enhanced service delivery and operational efficiency.
Overview
1
1
year of professional experience
Work History
Resource Database Assistant
Human Resource Council
Missoula, Montana
02.2025 - 08.2025
- Conducted regular data audits to ensure accuracy and completeness.
- Collaborated with staff to resolve data discrepancies and issues.
- Maintained confidentiality of sensitive employee information securely.
- Communicated effectively with team members regarding database changes.
211 Call Center Operator
Human Resource Council
Missoula, Montana
06.2024 - 02.2025
- Managed incoming calls, providing information to clients and addressing inquiries.
- Resolved customer issues by following established protocols and procedures.
- Maintained accurate records of calls and transactions for future reference.
- Communicated effectively with diverse clients, demonstrating patience and empathy.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Adhered to company policies and procedures when handling customer interactions.
- Handled many calls per day to assist customers and dispatch services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed data entry tasks as needed.
- Researched required information using available resources.
Education
Associate of Applied Science - Hotel Management
Flathead Valley Community Collage
Kalispell, MT05-1998
Skills
- Database management
- Data entry
- Record keeping
- Information research
- Customer service
Timeline
Resource Database Assistant
Human Resource Council
02.2025 - 08.2025
211 Call Center Operator
Human Resource Council
06.2024 - 02.2025
Associate of Applied Science - Hotel Management
Flathead Valley Community Collage
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