Cameron Branham
Porter
Summary
Results-driven Experience Consultant specializing in customer experience strategy design and implementation. Expertise in identifying client needs, enhancing service delivery, and building lasting relationships. Skilled in team leadership and strategic planning, contributing to improved customer satisfaction and loyalty through innovative approaches. Completed the CarMax Management Program.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Lead Customer Experience Consultant
CarMax
Houston
02.2022 - Current
- Analyze customer feedback to enhance service quality and satisfaction.
- Drive customer interactions by speaking with lenders.
- Facilitated workshops to improve processes among staff and management.
- Monitored customer satisfaction levels through surveys and other feedback mechanisms.
- Provided guidance and advice to associates on how to improve their customer service experiences.
- Facilitated workshops designed to promote a culture of excellence in client interactions.
- Collaborated with management teams to develop action plans for addressing customer issues.
- Customer analytics
- Workshop facilitation
- Automotive knowledge
Customer Experience Consultant
CarMax
Houston
05.2020 - 02.2022
- Assisted customers in selecting vehicles based on their preferences and needs.
- Provided exceptional customer service during the sales process to enhance experience.
- Maintained up-to-date knowledge of automotive industry trends and competitor offerings.
- Maintained accurate records of all sales activities in the CRM system.
Sales Consultant
CarMax
Houston
01.2017 - 05.2019
- Assisted customers in selecting vehicles based on their preferences and needs.
- Maintained accurate records of all sales activities in the CRM system.
- Provided exceptional customer service during the sales process to enhance experience.
- Maintained up-to-date knowledge of automotive industry trends and competitor offerings.
Summer Camp Director
YMCA Of Greater Louisville
Louisville
04.2016 - 01.2017
- Organized daily camp activities for diverse groups of children.
- Supervised and trained camp staff to ensure safety and engagement.
- Communicated regularly with parents about camper progress and events.
- Resolved conflicts between staff members or between staff and campers in a timely manner.
- Organized and supervised staff training sessions.
- Monitored budget allocations for supplies, equipment, transportation costs and other expenses associated with running the summer camp program.
- Assisted in recruiting, hiring and training new counselors.
Summer Camp Assistant Director
YMCA Of Greater Louisville
Louisville
05.2015 - 04.2016
- Assisted in planning and implementing summer camp programs and activities.
- Supervised staff to ensure safety and compliance with YMCA guidelines.
- Coordinated schedules for campers and staff to optimize daily operations.
- Evaluated performance of counselors on a regular basis.
- Managed daily operations of the camp, including organizing staff and volunteers for activities.
Camp Counselor
YMCA Of Greater Louisville
Louisville
05.2013 - 05.2015
- Supervised campers during activities and ensured safety protocols were followed.
- Organized daily schedules and facilitated a variety of sports and crafts.
- Led team-building exercises to promote communication and cooperation among campers.
- Communicated with parents regarding camper progress and behavioral issues.
- Trained junior counselors on safety procedures and activity facilitation techniques.
Education
Bachelor of Science - Business Administration
University of The Cumberlands
Williamsburg, KY 08.2012 - 12.2016
Skills
- Customer feedback analysis
- Process improvement facilitation
- Customer satisfaction monitoring
- CRM management
Accomplishments
- CarMax Living Our Values Champion
Timeline
Lead Customer Experience Consultant
CarMax
02.2022 - Current
Customer Experience Consultant
CarMax
05.2020 - 02.2022
Sales Consultant
CarMax
01.2017 - 05.2019
Summer Camp Director
YMCA Of Greater Louisville
04.2016 - 01.2017
Summer Camp Assistant Director
YMCA Of Greater Louisville
05.2015 - 04.2016
Camp Counselor
YMCA Of Greater Louisville
05.2013 - 05.2015
Bachelor of Science - Business Administration
University of The Cumberlands
08.2012 - 12.2016