Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Customer Experience ConsultantStore ManagerCashierSalesmanWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridLocation: Henrico, VA
Open to relocation: Yes
Open To Work
Mahdi Ramadan
Henrico,VA
Work Preference
Summary
Skilled in analyzing market trends and customer preferences to develop targeted marketing strategies. Experience includes conducting comprehensive market research, interpreting data to inform business decisions, and crafting effective marketing campaigns. Strengths lie in analytical problem-solving, communication of complex information in understandable terms, and adaptability to rapidly changing market conditions. Contributed to significant improvements in product positioning and brand visibility through strategic market analysis and insights.
Overview
11
11
years of professional experience
Work History
Customer Experience Consultant
CarMax
07.2025 - Current
- Managed customer inquiries via phone, email, and chat channels, ensuring timely and effective resolution.
- Educated customers on product features and benefits, improving overall customer knowledge and confidence.
- Assisted customers in vehicle selection based on individual needs and preferences.
- Resolved product issues by guiding customers through troubleshooting steps.
- Built relationships with customers to foster repeat business and referrals.
- Conducted follow-up communications to ensure post-sale satisfaction.
- Coordinated integration of promotional materials into sales strategies with marketing teams to increase customer engagement.
- Attended training sessions to maintain up-to-date product knowledge and sales techniques.
Store Manager
Metro by T-Mobile
09.2019 - 07.2025
- Monitored sales targets, identifying strategies to achieve goals
- Using my leadership skills to assist sales reps for success
- Built rapport with guests and store employees, enhancing customer experience
- Created staff schedules to optimize staffing levels
- Assure the store is in ready condition for guests
- Receive and stock inventory
Cashier
Target
07.2017 - 09.2019
- Assisted customers in locating items to improve satisfaction and streamline shopping.
- Rang up customers and promoted red card sales to enhance shopping experience.
- Served customers at café during peak hours to ensure efficient service and satisfaction.
Salesman
Car Stereo Warehouse
08.2015 - 07.2017
- Guided customers in selecting radios, speakers, and batteries tailored to their vehicle needs
- Assisted customers in selecting car stereo systems and accessories.
- Demonstrated product features and benefits to enhance customer experience.
- Installed electronics in vehicles to improve overall functionality and user experience
- Maintained inventory levels and organized merchandise displays effectively.
Education
CERTIFICATE - HVACR Technician
FORTIS COLLEGE
12-2019
DIPLOMA -
MILLS E GODWIN HIGH SCHOOL
06-2018
Skills
- Customer feedback analysis
- Service improvement strategies
- Sales techniques
- Objection resolution
- Active listening
- Rapport building
- Team support
Timeline
Customer Experience Consultant
CarMax
07.2025 - Current
Store Manager
Metro by T-Mobile
09.2019 - 07.2025
Cashier
Target
07.2017 - 09.2019
Salesman
Car Stereo Warehouse
08.2015 - 07.2017
CERTIFICATE - HVACR Technician
FORTIS COLLEGE
DIPLOMA -
MILLS E GODWIN HIGH SCHOOL