
Dynamic, customer-focused professional with over 8 years of diverse experience in service industries, including more than 4 years specializing in roofing operations. Proven track record in retail environments, along with 2 years of managing social media and marketing content. Committed to delivering exceptional service and driving operational excellence in every role.
Achieved consistent media engagement by developing and scheduling 50-75+ posts monthly for Facebook and Instagram, responded to customer inquiries regarding questions and reservations, and produced flyers, tri-folds, menus, and videos for on-site displays.
Managed daily processing of siding orders and coordinated loading of shingle skids onto roofs across multiple developments, optimizing workflow efficiency.
Managed roofing projects involving shingles, metal panels, rubber, and slate to ensure structural integrity and longevity.
Achieved high customer satisfaction by serving 50+ customers per shift at front counter with exceptional service. Streamlined inventory processing for over 100 products, resulting in timely and organized displays on shopping floor.
Cleaned arcade machines and organized prizes to enhance customer experience. Assisted customers in redeeming tickets for prizes while providing friendly service. Served food and beverages to bowlers and maintained cleanliness in the kitchen area.