Cameron Byrd
Cedar Rapids,IA
Summary
Knowledgeable and dedicated customer care service professional with extensive experience in addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic in handling difficult situations. Love working with people and helping them get to the bottom of any issue and getting it resolved efficiently. My goal is to always stay positive and work with the customer.
Overview
16
16
years of professional experience
Work History
Customer Care Advocate
Imon Communications
Cedar Rapids, IA
11.2018 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Assisted call-in customers with questions and orders.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Server
Olive Garden
Cedar Rapids, IA
05.2010 - 11.2018
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Cashier
Hy-Vee Food Store
Waterloo, IA
01.2003 - 06.2007
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
Associate of Arts - Vocal Performance
Kirkwood Community College
Cedar Rapids, IABachelor of Arts - Musical Theater
Minnesota State University - Mankato
Mankato, MNSkills
- Customer Account Management
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Creative Problem Solving
- De-escalation Techniques
- Customer Data Confidentiality
- Upbeat and Positive Personality
Timeline
Customer Care Advocate
Imon Communications
11.2018 - Current
Server
Olive Garden
05.2010 - 11.2018
Cashier
Hy-Vee Food Store
01.2003 - 06.2007
Associate of Arts - Vocal Performance
Kirkwood Community College
Bachelor of Arts - Musical Theater
Minnesota State University - Mankato