Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
9
9
years of professional experience
Work History
Owner/Master Barber
Capps Barbers
Waco, TX
10.2023 - Current
Managed daily operations of business, including hiring and training staff.
Identified new opportunities for growth, expansion, and diversification.
Created marketing campaigns to attract new customers.
Maintained relationships with existing clients by providing superior customer service.
Manager
Champions Salon and Barber
Waco, TX
02.2020 - 09.2023
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Developed annual goals for each department based on market trends and competitor analysis.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Trained employees on additional job positions to maintain coverage of roles.
Manager
Great Clips
Hewitt, TX
10.2015 - 01.2020
Established processes to ensure efficient workflow throughout the organization.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Provided leadership during times of organizational change or crisis situations.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Associate of Applied Science - Early Childhood Education
McLennan Community College
Waco, TX
08-2015
High School Diploma -
Arlington High School
Arlington, TX
05-2005
Bachelor of Science - Kinesiology
Tarleton State University
Stephenville, TX
Skills
Customer Relations
Employee Development
Team Development
Order Processing
Shrinkage Control
Audit Coordination
Timeline
Owner/Master Barber
Capps Barbers
10.2023 - Current
Manager
Champions Salon and Barber
02.2020 - 09.2023
Manager
Great Clips
10.2015 - 01.2020
Associate of Applied Science - Early Childhood Education