Cameron J Coats
Lacombe,LA
Summary
Customer Support Specialist with expertise in efficiently resolving issues and enhancing client satisfaction. Collaborates effectively in team environments while adapting to changing demands. Skilled in communication, problem-solving, and utilizing CRM software to drive impactful results and maintain high standards.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Mardi Gras Painter/Sculpter
Mardi Gras Decorators LLC
Slidell, LA
03.2024 - Current
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
- Streamlined the painting process with efficient use of tools and equipment, reducing project costs.
- Accomplished seamless blending between old paintwork areas with new applications using careful color matching techniques.
Customer Support Specalist
Great American RV
Hammond, LA
05.2022 - 05.2023
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Documented customer interactions accurately in CRM software for future reference.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Identified recurring issues and proposed solutions to improve overall efficiency.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Provided exceptional customer support through phone, email, and chat channels.
Assistant Kitchen Manager • Kitchen Staff
Stone Creek Club & Spa
Covington, LA
06.2021 - 05.2022
- Trained new staff on kitchen protocols, enhancing team collaboration and contributing to improved service quality.
- Trained new staff on kitchen protocols, fostering a cooperative team environment and improving service quality.
- Implemented cost-control measures by analyzing food expenditures and refining purchasing strategies to reduce waste.
- Implemented cost-control measures by analyzing food expenditures and adjusting purchasing strategies accordingly.
- Hired and trained new kitchen staff, cultivating a positive team atmosphere that supported efficient productivity.
Barista • Cafe Staff
Stone Creek Club & Spa
01.2022 - 2022
- Prepared and served high-quality beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of work area to ensure operational efficiency.
- Assisted in training new staff on beverage preparation and customer service standards.
- Collaborated with team members to streamline workflow during peak hours for improved service speed.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Line Cook • Kitchen Staff
Stone Creek Club & Spa
05.2018 - 05.2022
- Implemented new recipes, enhancing menu variety and customer satisfaction.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
Line Cook • Kitchen Staff
La Province
Lacombe, LA
01.2015 - 2018
- Prepared high-quality dishes in accordance with menu specifications and presentation standards.
- Operated kitchen equipment efficiently while adhering to safety and sanitation guidelines.
- Assisted in inventory management by monitoring stock levels and minimizing waste.
- Streamlined prep processes, improving workflow efficiency in busy kitchen environment.
- Maintained cleanliness of workstations, ensuring compliance with health regulations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Bachelor of Business Administration - Business Administration
Southeastern Louisiana University
Hammond, LA12-2027
1-year Drafting & Design Certification - undefined
NTCC
Lacombe, LASkills
- Customer Service
- Organizational skills
- Management
- Leadership
- Problem-solving
- Management Skills
- Leadership Skills
- Attention to detail
- Interpersonal communication
- Team collaboration
- Team player
- Customer Engagement
Certification
- Excel Certified.
- Powerpoint Certified.
- Word Certified.
Timeline
Mardi Gras Painter/Sculpter
Mardi Gras Decorators LLC
03.2024 - Current
Customer Support Specalist
Great American RV
05.2022 - 05.2023
Barista • Cafe Staff
Stone Creek Club & Spa
01.2022 - 2022
Assistant Kitchen Manager • Kitchen Staff
Stone Creek Club & Spa
06.2021 - 05.2022
Line Cook • Kitchen Staff
Stone Creek Club & Spa
05.2018 - 05.2022
Line Cook • Kitchen Staff
La Province
01.2015 - 2018
1-year Drafting & Design Certification - undefined
NTCC
Bachelor of Business Administration - Business Administration
Southeastern Louisiana University
Personal Information
Title: ASSISTANT MANAGER