Jerzey Urban-Diaz
Orlando ,Florida
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
5
5
years of professional experience
Work History
Mardi Gras Bead Captain
Universal Orlando Studios
Orlando, FL
01.2026 - Current
- Managed daily and closing operations for Mardi Gras float riding experience to enhance guest satisfaction and operational efficiency.
- Conducted thorough inspections of float for safety compliance and cleanliness standards.
- Conducted safety talks, proper bead-throwing etiquette, and provided directional assistance to ensure guest safety during backstage transitions.
- Facilitated daily activities to ensure guests are engaged and excited for float riding adventures.
- Partnered with management to identify guest conflicts and concerns, ensuring a positive experience.
- Maintain compliance with Environmental, Health, and Safety standards
Marquee Events Production Coordinator
Universal Orlando Studios
Orlando, FL
08.2025 - Current
- Execute daily operational tasks for assigned entertainment venues during marquee events, including cast sign-in/out, performance monitoring, and communication with entertainment partners.
- Collaborate with Stage Managers and Assistant Stage Managers to identify and resolve operational issues, ensuring efficient communication and decision-making in a fast-paced environment.
- Assist with event documentation, including updates to timecards, and entertainment talent grids.
- Oversee venue operations to ensure full compliance with Entertainment Production Standard Operating Procedures (SOPs) and event guidelines to ensure safety and operational standards.
- Resolve guest and operational challenges by coordinating with internal departments to promote a positive experience for performers and guests.
- Maintain compliance with Environmental, Health, and Safety standards by following established policies, procedures, and training.
Marquee Parade Escort
Universal Orlando Studios
Orlando, FL
01.2025 - Current
- Ensures the safety and physical well-being of performers while on set.
- Maintains a clear show area for guest and performer safety during travel and performance.
- Safely escorts performance vehicles to and from set while monitoring guest safety.
- Accompanies Entertainment performers to and from assigned sets, providing time calls using hand signals or verbal communication.
Animated Character Performer
Universal Orlando Studios
Orlando, FL
10.2024 - Current
- Performing in the Universal Orlando Macy's Day Parade as a character that includes acting and dancing.
- Learned choreography for various musical numbers in preparation for shows.
- Maintained composure during unexpected events on stage, or in the audience.
- Adapted quickly to changes made by directors, or dance captains, during rehearsals or shows.
- Provide a positive guest experience by performing as a non-speaking character, with interactive storytelling.
- Ensured props were properly handled, stored, and maintained according to safety standards.
Assistant Manager
Tee it Up Inc
Oviedo, FL
08.2020 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Processed customer payments quickly and accurately using a point-of-sale system.
- Assisted with restocking shelves with new inventory as it arrived from vendors.
- Adhered to strict cash handling procedures during shift changes.
- Managed returns, exchanges, and refunds according to company policy.
- Performed administrative duties such as filing paperwork, answering phone calls, and responding to emails.
Dance Teacher's Assistant
University of Performing Arts Center
Oviedo, FL
01.2024 - 07.2025
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Monitored student performance during practice sessions to ensure correct technique was used.
- Maintained records of student attendance and progress over time to track their development.
- Attended rehearsals and provided support when needed for larger productions or events.
Education
Bachelor of Science - Entertainment Management
Seminole State College of Florida
Sanford, Florida, FL12-2028
Associate of Arts - Business
Seminole State College of Florida
Oviedo01-2023
Skills
- Business development understanding
- Employee performance evaluation
- Sales monitoring
- Reporting and documenting
- Customer service and satisfaction
- Microsoft Office
- Training & Development
- UKG Pro
- Team management
References
Tee it Up Inc Universal Studios Orlando
Jillian Jones Dave Moseley
Phone: 407-730-1163 Phone: 407-342-2532
Email: juicyjilli@hotmail.com Email: davemoseleyphoto@gmail.com
Timeline
Mardi Gras Bead Captain
Universal Orlando Studios
01.2026 - Current
Marquee Events Production Coordinator
Universal Orlando Studios
08.2025 - Current
Marquee Parade Escort
Universal Orlando Studios
01.2025 - Current
Animated Character Performer
Universal Orlando Studios
10.2024 - Current
Dance Teacher's Assistant
University of Performing Arts Center
01.2024 - 07.2025
Assistant Manager
Tee it Up Inc
08.2020 - Current
Associate of Arts - Business
Seminole State College of Florida
Bachelor of Science - Entertainment Management
Seminole State College of Florida