Cameron Cocherl
Montvale,NJ
Summary
Service management professional, recognized for commitment to high standards and delivering impactful results. Adept at overseeing service operations, improving customer satisfaction, and leading teams to achieve goals. Known for flexibility and reliability in dynamic environments. Key skills include conflict resolution, team leadership, and operational efficiency
Overview
11
11
years of professional experience
1
1
Certification
Work History
Floor Care Specialist
Herc Rentals
05.2023 - Current
- Stayed up-to-date on industry trends and advancements, incorporating relevant innovations into the company''s service offerings.
- Managed inventory of floor care supplies, ensuring optimal stock levels at all times.
- Maintained excellent working relationships with clients, addressing concerns promptly and professionally.
- Expanded service offerings through continuous learning about new products and techniques in the industry.
- Collaborated with other team members to complete large-scale projects within tight deadlines.
Assistant Service Manager
Jack Daniels Porsche
09.2019 - 04.2023
- Presented estimates and determined repair timeline(s) to manage and exceed customer expectations
- Received an award from Porsche for being in the top three CSI (Customer Satisfaction Index) category over the year of 2020 on the East Coast
- Provided excellent customer service while maintaining relationships with my clients from year to year
- Consistently holding #1 grossing advisor position in the company (across 5 dealerships) with an average of $174,000/month in gross profit(prior to & during the Pandemic)
- Hold the record month in company history of $236,000 in gross profit
- Maintained compliance with dealer and manufacturer standards for warranty repair, maintenance records and data collection
Performance Specialist / Service Advisor
Prestige BMW
08.2015 - 09.2019
- Excellent customer service skills and demonstrated technical expertise to clients
- Established key relationships with new customers in a very short period of time
- Advised customers on upgrade opportunities and negotiated both the sale of their old vehicle and purchase of new vehicle
- Within 4 months of working at Prestige, worldwide after-sales sales ranking improved from #5 to #2
Technician / Service Advisor
Quicklane
01.2014 - 08.2015
- Delivered written 52pt inspections of every vehicle and provided a review of inspection sheet with every customer and provided guidance and technical expertise on future repairs
- Significant financial responsibilities including maintaining an accurate record and count of cash, writing and tracking of receipts
- Responsible and trusted with opening and closing of the workshop
- Performed operational duties such as mounting and balancing tires, oil change maintenance, full brake jobs on cars, medium and light duty trucks
Education
Diploma - Automotive Technology with Ford Accelerated Credential Training / Ford FACT
Universal Technical Institute (UTI)
Exton, PA01.2014
High School Diploma -
Northern Highlands Regional High School
Allendale, NJ06.2011
Skills
- Customer relations
- Team management
- Business operations
- Optimizing profitability
- Setting goals
- Relationship development
- Problem resolution
- Supervision
- Microsoft Office
Certification
Ford F.A.C.T. STST Credentialed, 34S14TO – Basic Electrical Diagnosis, 30S06TO – Noise Vibration and Harshness, 34S19T1 – Electronic System Diagnosis, 38S07T1 – Brake Systems Diagnosis, 38S08T1 – Advanced Brake System Diagnosis and Service, 31S26TO – Engine Performance Diagnosis and Testing, 35S05TO – Advanced Climate Control Diagnosis, 51S08T2 – Diesel Engine Performance Diagnosis, 51S13TO – 6.7L Diesel Engine Diagnosis and Repair
Training
Success Track, UTI Specific Training Program that stresses Life Skills, Professionalism, Team Building, Communication and Life Long Learning Awareness, 1980, Automotive Engines and Repair, Fuel and Ignition Systems, Drivability and Emissions, Automotive Power Trains, Power & Performance Ia, Ib and II, Brakes, Climate Control, Automatic Transmissions, Electronic Fundamentals, Electronic Technology, Electronic Diagnostics, Professional Applications, Advanced Diagnostic Systems, Automotive Undercar, Professional Service Writing, Ford Systems 1 – 5
Timeline
Floor Care Specialist
Herc Rentals
05.2023 - Current
Assistant Service Manager
Jack Daniels Porsche
09.2019 - 04.2023
Performance Specialist / Service Advisor
Prestige BMW
08.2015 - 09.2019
Technician / Service Advisor
Quicklane
01.2014 - 08.2015
High School Diploma -
Northern Highlands Regional High School
Diploma - Automotive Technology with Ford Accelerated Credential Training / Ford FACT
Universal Technical Institute (UTI)
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