Volunteer/PT Aide Experience – Interested in assisting physical therapists with patient exercises, equipment setup, and administrative tasks
Cameron Cook
Memphis,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Internal Revenue Service, IRS
03.2023 - Current
- Provided professional and timely assistance to taxpayers via phone, addressing account inquiries and resolving issues.
- Researched and verified taxpayer-submitted forms to ensure accuracy before processing cases.
- Documented account updates and changes to maintain accurate and up-to-date records.
- Utilized Microsoft tools efficiently to manage taxpayer information and streamline case processing.
- Guided taxpayers through account issues, offering clear explanations and appropriate solutions.
- Communicated with taxpayers via mail to inform them of account statuses and necessary actions.
Loan Officer Assistant
New American Funding
01.2022 - 03.2023
- Communicated with customers to schedule appointments and gather necessary documentation for loan processing.
- Assisted in preparing and submitting loan applications, ensuring accuracy and completeness.
- Organized and maintained loan files for easy reference and compliance with company policies.
- Acted as a liaison between clients and loan officers to streamline the loan approval process.
Loan Officer Assistant
Envoy
07.2021 - 01.2022
- Assisted clients in identifying suitable loan products based on financial needs and eligibility.
- Reviewed loan applications and financial documents to ensure accuracy and compliance with lending guidelines.
- Maintained strong client relationships by providing clear explanations of loan terms, conditions, and processes.
- Worked closely with underwriting and processing teams to facilitate timely loan approvals and closings.
- Conducted market research to stay updated on mortgage products, interest rates, and lending trends.
- Developed and executed strategies to generate leads and expand client base through networking and referrals.
Education
High school -
Christian Brothers
05-2015
Skills
- Ability to accept constructive criticism
- Excellent verbal communication skills
- Excellent written communication skills
- Strong attention to detail
- Exceptional organizational abilities
- Effective team player
Certification
Earned Logistics Certification from the United States Air Force, demonstrating expertise in supply chain management, transportation, and operational logistics.
Interests
Timeline
Customer Service Representative
Internal Revenue Service, IRS
03.2023 - Current
Loan Officer Assistant
New American Funding
01.2022 - 03.2023
Loan Officer Assistant
Envoy
07.2021 - 01.2022
High school -
Christian Brothers
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