Cameron Coulombe
Augusta
Summary
A professional in customer service with over 6 years of applicable experience looking to garner more skills by branching out. Unwavering reliability when it comes to being at work, easy to get along with and flexible based on business needs. Outside of work I have a lot of passion for disc golf which I play professionally year-round. I also love to ski during the winter
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Customer Service Manager
Hannaford Supermarket
Scarborough
10.2024 - Current
- Made customer satisfaction a priority
- Worked with my management team to create a fair and up to standard schedule
- Ensured our department was 100% up to date with training needs
- Assisted in the training of new hires and helped make their interview/onboarding process as smooth as possible
- Tracked store sales and other statistics daily
- Created an accurate forecast for customers/items each week to ensure we ran with as little HOG as possible
- Maintain and add to positive associate relations each day
- Role modeled the service leader/cashier/service clerk/SCO host positions as necessary
Store Manager
Dunkin' Brands
Auburn
08.2022 - 05.2024
- Provide customers with the best quality service and products to help retain them at my location
- Manage daily operations at the store level
- Ensure product availability
- Assist in rolling out new/returning products with merchandising, advertising and upselling
- Assist other locations with their product needs and collaborate with them for staffing needs
- Interview, hire, onboard, and train new hires to standard
- Complete daily/weekly/monthly food safety related tasks
- Ensure proper cash handlings procedures were followed and ordering from the bank
Education
Bachelor of Science - Marine Science
University of Maine
Orono, ME 09.2017 - 05.2022
Skills
- Sales tracking and forecasting
- Complaint resolution
- Proficient in Dimensions
- Training and mentoring
- Overall efficiency
- Quick learner
Timeline
Assistant Customer Service Manager
Hannaford Supermarket
10.2024 - Current
Store Manager
Dunkin' Brands
08.2022 - 05.2024
Bachelor of Science - Marine Science
University of Maine
09.2017 - 05.2022