Cameron Feese
San Diego,CA
Summary
Accomplished General Manager with a proven track record at The Old Spaghetti Factory, enhancing customer satisfaction and driving business growth. Expert in operations management and staff development, I've successfully implemented continuous improvement initiatives and developed high-performing teams. Skilled in financial and P&L management, my strategic planning has consistently achieved organizational goals.
Overview
14
14
years of professional experience
Work History
General Manager of Operations
The Old Spaghetti Factory
05.2017 - 12.2024
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
Restaurant Bar Manager
Old Chicago Pizza
02.2016 - 04.2017
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
General Manager
Overtime Sports Bar & Grill
04.2011 - 03.2016
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Hired and orientated all new employees
- Scheduled all FOH and BOH employees
- Approved payroll bi-weekly
- Ordered beer, liquor and wine products
- Worked with social media team to help build sales
Education
No Degree -
Western Kentucky University
Bowling Green, KYHigh School Diploma -
Adair County High School
Columbia, KY06-1994
Skills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Inventory management
- Team leadership
- Strategic planning
- Financial management
- P&L management
- Cost control
Accomplishments
- Promoted to GM after 2 years with the company.
- Earned the “GM of the Year” Award in 2019 & 2021
- Supervised team of 125 staff members.
GM of the Year 2019 & 2021
Won GM of the year in the district on two separate occasions
Won store of the year in 2018 for entire company as acting AGM
Timeline
General Manager of Operations
The Old Spaghetti Factory
05.2017 - 12.2024
Restaurant Bar Manager
Old Chicago Pizza
02.2016 - 04.2017
General Manager
Overtime Sports Bar & Grill
04.2011 - 03.2016
No Degree -
Western Kentucky University
High School Diploma -
Adair County High School
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