Cameron Fletcher
Atlanta,GA
Summary
Passionate about animal health and wellness. Professional in handling basic needs, care and exercise.
- Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
- Knowledgeable Lube Technician interacts positively with customers, simplifying complex mechanical or technical issues for service satisfaction. Committed to providing advanced diagnostic and repair techniques to alleviate vehicle issues. Detail-focused with solid understanding of various vehicle manufacturer's specifications, including foreign and domestic.
Skilled Pet Hotel Lead with background in managing operations, ensuring safety and cleanliness standards, and delivering high-quality care for all types of pets. Strengths include leadership, organization, communication skills and empathy towards animals. Made significant impact in previous roles by improving operational efficiency, fostering strong client relationships, and maintaining a nurturing environment for pets under care.
Compassionate professional in animal care, known for high productivity and efficient task completion. Skilled in animal behavior assessment, medical treatment administration, and nutrition planning. Excels with empathy, communication, and patience to ensure optimal care and welfare of animals in various settings.
Overview
9
9
years of professional experience
Work History
Hotel Manager
PetSmart
Atlanta, GA
11.2023 - Current
- Delegated work to staff, setting priorities and goals.
- Assigned duties and monitored performance of all employees in the hotel.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
- Handled guest complaints and offered complimentary services for hardship cases.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
Warehouse Supervisor
Yamaha Motor Co
Kennesaw, GA
04.2023 - 12.2023
- Established and maintained good relations with customers, vendors, and transport companies.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Monitored processing equipment and machinery for proper start-up, operation and shut down.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Supervised scheduling for freight and package shipments and managed return and transfer procedures.
- Operated forklifts to fill or empty overhead spaces.
- Led warehouse layout optimization projects, improving workflow and space utilization.
- Held staff meetings to share project information and address specific issues.
- Compiled, sorted and filed records of product orders, business transactions, and other activities.
Lube Technician
Take 5 Oil Change
Kennesaw, GA
04.2023 - 11.2023
- Checked fluids and maintenance-related parts and topped off or replaced
- Changed oil, transmission fluid and filters in vehicles
- Drained motor oil, changed oil filters and greased chassis fittings
- Installed new windshield wiper blades and checked tire pressure.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Assisted in ordering parts from suppliers when required.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
Customer Service Representative
Spireon
Woodstock, GA
05.2022 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Customer Service Representative
Lasership
Atlanta, GA
08.2021 - 04.2022
- Handled all Customer Care situations
- Tracked customers packages, Updating shipping addresses, Driver complaints & Managed Mis-sorts
Customer Service Representative
VXI Global Solutions
Atlanta, GA
05.2020 - 11.2021
- Handled all Customer Care phone calls for Apple Branch
- Helping with in person visits, Tracking on orders & getting items repaired
- I also helped make sure they were connected to the right lines and transferred to sales or other departments
- Making sure the client got whatever help they may need
Retail Sale Associate
Bargain Hunt
Kennesaw, GA
03.2019 - 05.2020
- Staying on top of sales goals
- Cleaned the stores
- Stocking
- Unloading Incoming truck items
- Taking Customers larger items to car
Manager
Dunkin' Donuts
Kennesaw, GA
04.2016 - 03.2019
- I was in charge of making sure the store was Well Stocked, Clean & Fast Paced
- Handled Opening and Closing
- Staffing
- Cash Operations
- Met Sales goals and service time goals
Education
High School Diploma -
Georgia Cyber Academy
Atlanta, GA05-2019
Some College (No Degree) - IT Network Security
Chattahoochee Technical College
Acworth, GASkills
- Customer Service
- Management
- Payroll
- Cold calling
- Outbound & Inbound Call sales
- Upselling
- Retail Sales
- Cash Handling
- Merchandising
- Sales
- Cleaning Experience
- Account Management
- Microsoft Word
- Microsoft Office
- Typing
- Phone etiquette
- Phone triage
- Parts Sales and Upselling
- Dependable and Responsible
- Guest services management
- Vendor interaction
- Employee performance review
- Staff supervision
- Disciplinary action and termination
- Employee scheduling
- Training and mentoring
- Staff scheduling
- Safety procedures
- Staff training and development
- Inspecting vehicles
- Multi-point inspection
- Replacing parts
- Bay maintenance
- Coolant flushes
- Animal behavior
- Budgeting and finance
- Facility maintenance
- Conflict resolution
- Animal care expertise
Timeline
Hotel Manager
PetSmart
11.2023 - Current
Warehouse Supervisor
Yamaha Motor Co
04.2023 - 12.2023
Lube Technician
Take 5 Oil Change
04.2023 - 11.2023
Customer Service Representative
Spireon
05.2022 - 03.2023
Customer Service Representative
Lasership
08.2021 - 04.2022
Customer Service Representative
VXI Global Solutions
05.2020 - 11.2021
Retail Sale Associate
Bargain Hunt
03.2019 - 05.2020
Manager
Dunkin' Donuts
04.2016 - 03.2019
High School Diploma -
Georgia Cyber Academy
Some College (No Degree) - IT Network Security
Chattahoochee Technical College