Cameron Grace Silverman
Santa Monica,CA
Summary
I am currently employed as the Assistant Front Office Manager at Santa Monica Proper. I am passionate about providing an exceptional hospitality experience. I take pride in bringing interpersonal skills along with a deep understanding of the hospitality industry. My forte is building relationships, addressing guest needs, and resolving issues with professionalism. I am a team player who is constantly working and striving to ensure a 5-star experience for all of our guests.
Overview
5
5
years of professional experience
Work History
Assistant Front Office Manager
Santa Monica Proper Hotel
Santa Monica, CA
11.2023 - Current
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Created and optimized employee schedules for shift coverage.
- Met budget targets and quality standards by proactively leading team members and monitoring operations. Currently generating over $361k in additional revenue through the upsell program.
- Developed and maintained a positive working environment, fostering team collaboration.
- Work in conjunction with food and beverage, bellman, valet, front office, housekeeping and maintenance operations for our 271-room property
Guest Relations Manager
Santa Monica Proper Hotel
Santa Monica, California
04.2022 - 11.2023
- Assist the Front Office team in daily operations while also assuming the responsibilities of Manager on Duty as needed
- Conduct daily reviews of arrival reports and ensuring seamless guest check-in process
- Handle and promptly respond to all hotel reviews and internal surveys on a daily
- Design and create personalized amenities for VIPs, status members, and returning guests as well as all special occasions
- Provide recommendations and assistance for local activities, restaurants, and attractions
- Resolve guest complaints with professionalism and empathy focusing on finding the best possible resolution
- Strive to enhance guest experience through planning, creating and executing our in house holiday & seasonal celebrations
Assistant Guest Relations Manager
Santa Monica Proper Hotel
Santa Monica, California
11.2020 - 04.2022
Sales And Reservations Hotel Coordinator
Santa Monica Proper Hotel
Santa Monica, California
11.2020 - 04.2022
- Utilize Delphi and Birchstreet systems
- Prioritized hotel reservations by promptly responding to all calls and emails
- Provide quotes for individuals, corporations and entertainment professionals
- Assisted the Director of Sales in organizing meetings, group bookings, and coordinating internal events
Front Desk Agent
Santa Monica Proper Hotel
Santa Monica, California
02.2020 - 12.2020
- Proficiently operated Infor, Alice, Aireus, and Opentable systems, facilitating smooth operations
- Managed a high volume of daily calls and emails to assist guests with hotel and restaurant-related information
Education
Hospitality Management - Business Management
Santa Monica College
Santa Monica, California05.2025
Skills
- Concierge services
- Operations Management
- Staff Training and Development
- Customer service
- Genuine connection
- Workflow Optimization
Additional Information
Recognized as colleague of the Quarter, third quarter of 2020, for exceptional performance and dedication., Received many 5-star reviews highlighting personalized guest experiences., Actively participate in any and all Forbes training sessions.
Timeline
Assistant Front Office Manager
Santa Monica Proper Hotel
11.2023 - Current
Guest Relations Manager
Santa Monica Proper Hotel
04.2022 - 11.2023
Assistant Guest Relations Manager
Santa Monica Proper Hotel
11.2020 - 04.2022
Sales And Reservations Hotel Coordinator
Santa Monica Proper Hotel
11.2020 - 04.2022
Front Desk Agent
Santa Monica Proper Hotel
02.2020 - 12.2020
Hospitality Management - Business Management
Santa Monica College
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