Cameron Grissom
Katy,Texas
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Mister Car Wash. Skilled in effective delegation and workplace safety, achieving a significant reduction in customer complaints. Excelled in fostering team collaboration and motivating staff to exceed sales targets, demonstrating exceptional customer service and safety enforcement capabilities.
Overview
6
6
years of professional experience
Work History
Third Key Holder
Mister Car Wash
03.2022 - Current
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
- Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store's operations.
- Supported marketing initiatives by distributing promotional materials and organizing special events in store.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained newly hired sales team in upselling techniques.
Package Handler
Fed Ex
05.2020 - 03.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Supported team morale by fostering positive communication and collaboration among coworkers.
Sports Official
Ymca Of Greater Houston
09.2019 - 07.2020
- Collaborated with other officials to ensure accuracy in rulings and adherence to established guidelines.
- Contributed to a positive athletic environment by exhibiting professionalism both on and off the field.
- Communicated with fans, coaches, players, and other umpires.
- Ensured player safety by monitoring gameplay and addressing potential hazards promptly.
- Navigated difficult situations using effective communication and explanation of game rules.
- Supported event organizers by ensuring that all pre-game preparations were completed thoroughly and on time.
- Improved game fairness by enforcing rules and regulations consistently.
- Explained and taught regulations and rules to players and coaches.
- Promoted fair play among athletes through consistent enforcement of sportsmanship standards.
Front Gate Attendant
Typhoon Texas Waterpark
05.2019 - 08.2019
- Assisted in reducing wait times by efficiently processing transactions for entry fees and parking passes.
- Handled guest inquiries professionally, ensuring they received accurate information and prompt assistance.
- Exceeded guest expectations by going above and beyond in addressing their needs or concerns at the front gate.
- Promoted park policies through clear communication of rules and regulations to guests upon entry.
- Managed lost-and-found items at the front gate, reuniting guests with their belongings whenever possible.
- Provided excellent customer service even during peak times, maintaining composure under pressure.
- Contributed to a welcoming atmosphere, greeting guests with a smile and offering assistance as needed.
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
Sales Associate
Shoe Palace
10.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Katy High School
Katy, TX06.2020
Skills
- Effective Delegation
- Customer Service
- Workplace Safety
- Safety enforcement
- Team Building and Motivation
Timeline
Third Key Holder
Mister Car Wash
03.2022 - Current
Package Handler
Fed Ex
05.2020 - 03.2022
Sports Official
Ymca Of Greater Houston
09.2019 - 07.2020
Front Gate Attendant
Typhoon Texas Waterpark
05.2019 - 08.2019
Sales Associate
Shoe Palace
10.2018 - 06.2019
High School Diploma -
Katy High School
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