Dedicated Systems Administrator with over 6 years of experience in IT operations and network management. Proven expertise in swiftly resolving IT incidents and service requests while adhering to best practices, resulting in minimal downtime for end-users. Proficient in smart hands tasks, including hardware installation and maintenance, as well as software troubleshooting and installations. Skilled in server and network device administration, ensuring reliability and security. Adept at facilitating site surveys, relocations, and customer briefings to promote operational efficiency. Excellent communication skills and a track record of delivering technical support in various environments, including disaster recovery and video-conferencing setups. Committed to maintaining equipment operability and security, with a strong focus on compliance and documentation.