Cameron Hubbard

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
• Educated customers on features and benefits of banking products and services.

• Dedicated and detail-oriented Member Service Representative with experience at Navy Federal. Skilled in critical thinking and providing accurate information within organizational policies and compliance. Adept at assisting members with their banking needs while maintaining a professional and friendly demeanor. Committed to delivering exceptional customer service and ensuring member satisfaction. **Professional Experience:** **Member Service Representative** • Contracted through Tential for Navy Federal *September 2023- August of 2024* - Provided accurate information to members in compliance with Navy Federal policies. - Assisted members with various banking needs, ensuring a professional and casual conversation. - Demonstrated strong critical thinking skills to resolve member issues effectively. - Maintained high standards of customer service, contributing to member satisfaction and loyalty.

Supervised daily operations, ensuring smooth workflow and adherence to company standards. - Managed and trained team members, fostering a collaborative and efficient work environment. - Handled customer inquiries and resolved issues promptly to maintain high levels of customer satisfaction. - Oversaw inventory management and ordering, ensuring stock levels were maintained.

Delivered exceptional customer service, ensuring a welcoming and friendly environment for all customers. - Prepared and served a variety of coffee and tea beverages, adhering to Starbucks’ quality standards. - Managed cash transactions efficiently and accurately. - Maintained a clean and organized workspace, following health and safety guidelines. - Assisted in training new employees, providing guidance on company procedures and customer service techniques.